Thank you for contacting the Commerce Commission with your complaint. Please keep any documents you may have that support your complaint. If we decide to look into your complaint further we may contact you for these documents. Below is an outline of how we deal with complaints.

HOW WE DEAL WITH YOUR COMPLAINT

When we receive your complaint, it's recorded in our database. After that, a number of things can happen to it:
* If it's not a Commission issue, we'll refer your enquiry to another agency if we can. (More than a quarter of the enquiries we get are about things we don't deal with.)
* If we need more information from you, we'll contact you, and hold your complaint open for one month to allow you to send us the information.
* If the issue you have complained about potentially breaks one of the laws we enforce, it will be reviewed by Competition Branch managers alongside other recent complaints.

* If we decide that it doesn't in fact break any of the laws we enforce, we'll close the complaint .

If your complaint does raise a possible issue under the laws we enforce:
* We may still decide it doesn't warrant further action at this time. We will close the complaint, but may use the information you provided if we get similar complaints in the future. If we decide not to proceed, we will explain why.
* We may decide the issue warrants further attention and open an investigation.

If we open an investigation:
* Your complaint will be assigned to an investigator.
* The investigator will usually make direct contact with you within two months of your original enquiry.

If the investigation finds the issue you complained about appears to break one of the laws we enforce, there are a number of ways we can deal with it. We will decide what to do based on our enforcement criteria<http://www.comcom.govt.nz/enforcement-re...>. This could include sending a compliance advice or warning letter to the business involved, entering into a settlement with them or taking them to court.

Your complaint is important to us - but we don't take action on every complaint
While your complaint may raise an issue, we receive about 15,000 complaints and enquiries each year. In deciding whether to open an investigation, we need to consider how widespread, blatant and damaging the issue appears to be. In the end, we will act in the public good, but can't take action on behalf of individuals. You may need to take your own action if you are seeking redress.

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Dear Peter,

Thank you for your request.

The following is a list of all webcasts provided by the Commerce
Commission for the previous three calendar years:

2009 calendar year - Webcast provided at 'Broadband at a Crossroads'
conference (see below for details)
2010 calendar year - No webcasts
2011 calendar year - No webcasts

The conference in 2009 was held over two days on 26 and 27 February 2009.

We do not have a breakdown for the cost of providing the webcast as the
conference was organised by a third-party and all audio visual services
for the conference were provided as a package. The total cost for audio
visual services for the two day conference was $14,805.00.

We do not have any figures about the viewership of the webcast.

Yours sincerely,

Victoria Rogers

Victoria Rogers (nee Parry)
Commerce Commission | Senior Communications Adviser‌‌‌‌‌‌‌‌
44 The Terrace ‌| PO Box 2351 ‌| Wellington 6140 | New Zealand
DDI [1]+64 (0)4 924 3709 | Mobile [2]+64 (0)21 225 4454 |
[3][email address]

From: Peter Gent [mailto:[4][FYI contact email]]
Sent: Friday, 20 January 2012 10:03 a.m.
To: Contact
Subject: Official Information request: Web casting

    Dear Commerce Commission,

    Please could you provide the number of web casts that you have made
    in the previous 3 calender years. With a cost per cast, or at least
    a cost per year of web casts and the viewership of each web cast
    that you have made.

    Yours faithfully,

    Peter Gent

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