Thank you for your correspondence.

We will endeavour to respond to you as soon as possible.

You can make formal complaints about unsolicited commercial electronic
messages you have received by email, TXT (mobile/smart phone) message, or
fax (facsimile).

Email spam:
To complain about email spam, please complete our online [1]Spam Complaint
Form.

TXT (mobile/smart phone) spam:
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(7726) short code.

Fax spam:

To complain about fax spam, please visit our [2]Complain About Fax Spam
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Scams

To submit scams for publication on our website, please send the scam
message to [3][email address] along with any other information that
may be useful. A selection of present and past scam messages can be viewed
on our [4]Reported Scams web page.

Please note: We may not take action on every individual complaint. Where
numerous complaints are received about a particular spam message, we will
investigate the campaign as a whole.

Kind regards,

Electronic Messaging Compliance Unit

Department of Internal Affairs

 

References

Visible links
1. http://complaints.antispam.govt.nz/Email...
2. http://www.dia.govt.nz/diawebsite.nsf/wp...
3. mailto:[email address]
4. http://www.dia.govt.nz/diawebsite.nsf/wp...

Dear Mr. Mendham,

 

Thank you for your email of 17 August requesting, under the Official
Information Act 1992, a breakdown of the costs involved in producing a New
Zealand passport and how this relates to the application fee.

 

The passport service is a cost recovery service and passport fees are
therefore set to recover the full cost of passport operations, including
overheads. This revenue cannot be used to cross-subsidise the provision of
other services provided by the Department of Internal Affairs. Some
exceptions to full cost recovery have been made for child passports,
refugee travel documents and certificates of identity. These exceptions to
full cost recovery are consistent with Treasury and Office of the
Auditor-General guidelines on pricing in the public sector.

 

Passport fees were last fully revised in 2005 (please refer to the
approximate breakdown of passport production costs in the Table 1 below).
At that time, passport fees were increased predominantly to cover the
costs of the Passport Redevelopment Programme (PRP). The PRP, due for
completion by the end of this year, introduced a new improved passport
with additional security features and a new production system that enables
the public to apply for passport renewals online, a service which is more
cost-effective and convenient. The enhanced functionality and efficiency
gained by the significant system upgrade is expected to impact on the
different component costs of passports production.

 

A fees review is planned to occur after the completion of the PRP to
ensure that the actual benefits and costs are fully understood in the
calculation of the fee and the fee accurately reflects the cost-recovery
for the production of the passport.

 

Table 1 below, details the approximate long-run costs which were
determined by the last passports fees review in 2005.

 

Table 1: Passport cost analysis
135.00
(approximate long-run costs which were determined by the last
passports fees review in 2005)
Personnel 33.70
Passport book 11.80
e-Passport chip and protective inlay 21.97
Online checking of application against birth, death and citizenship 3.91
(etc) registers
Freight, postage, forms, storage, bank fees, tolls etc 6.16
Computer costs 3.82
Office space 4.08
Overseas posts agency costs 5.52
Passport system developments 11.04
Depreciation and capital charge 7.00
Corporate overheads 9.30
Subsidy for children's passports, refugee travel documents and 15.00
certificates of identity
GST 20.00
TOTAL COST 153.30
GST exclusive cost 133.30

You may be aware that the prices for adult passports were also reduced
when the online renewal was introduced in November 2012. This was because
the Department managed a significant increase in passport application
volumes without costs increasing at a commensurate rate.

 

The current fees are available on the [1]Department’s website. Please note
that there are fee variations for urgent, after hour’s services and online
applications. Fees may also vary depending on where you are applying
from. 

 

I hope this information satisfactorily answers your questions on this
matter.

 

Many thanks,

 

 

Geoff May

General Manager

Passports

The Department of Internal Affairs

 

 

 

 

References

Visible links
1. http://www.passports.govt.nz/Fees-and-ch...