Ref: 1920-0625

 

Dear Satish,

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 15 October 2019 requesting under the Official
Information Act 1982 (the Act), the following:

 

“I would like to understand how many SMC Applications got assigned to a
case officer who fulfilled the INZ internal Criteria in the year 2019 and
when did this practice became effective, and how many application from the
normal (not prioritized ones) SMC queues have got case officer assigned
from Dec 2018 to Oct 2019 (Month wise).

 

I am also interested to understand how long (in the number of months/days)
is INZ taking to get a case officer assigned to an application once the
application is lodged in year 2019.”

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course. If you have any enquiries regarding
your request feel free to contact us via email [1][MBIE request email] or
using the contact details below.

 

 

Nâku noa, nâ,

 

 

Katie Wellington

MANAGER, MINISTERIAL SERVICES

 

Corporate, Governance and Information

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

[2]mbie-logo

 

[3]www.govt.nz - your guide to finding and using New Zealand government
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Dar Satish

 

I have been allocated your OIA to respond to but just need to clarify what
you are wanting.

 

It appears that your request has three questions:

1.       how many SMC Applications got assigned to a case officer who
fulfilled the INZ internal Criteria in the year 2019; and

2.       when did this practice became effective; and

3.       how many application from the normal (not prioritized ones) SMC
queues have got case officer assigned from Dec 2018 to Oct 2019 (Month
wise).

 

Question 1 – ‘How many SMC applications were assigned to immigration
officers who began working for INZ in 2019’

·         I take this to mean that you are wanting to know how many SMC
applications were allocated to new immigration officers who were
trained/began working for INZ in 2019

Can you please confirm that this is correct?

 

Question 2 – this one is not clear.

In you first question you are referencing case officers fulfilling the
‘INZ internal criteria’ which I take to mean new staff being trained

 

I do not understand what ‘practice’ you are referring to in regards to
training.  All staff are trained and this has been in place for years and
years, and a date could not be provided for this.

Can you please explain what you mean by this?

 

Question 3 – I take your question to mean:

·         For the period 1 December 2018 to October 2019 (date data is
extracted) broken down by month

·         SMC applications that INZ have received or been tendered

·         Non priority

·         How many have case officer assigned

Can you please confirm that the above points under question 3 are correct.

 

It would be appreciated if you could respond as soon as possible, or by
12pm Monday 21 October 2019.  If I do not hear from you within this
timeframe I will process your request in line with what I have stated
above.

 

 

 

Regards

 

Penny Hazlett

BUSINESS ADVISOR, OPERATIONS SUPPORT

Border and Visa Operations, Immigration New Zealand

Ministry of Business, Innovation & Employment

[email address] | Level 1, 15 Stout Street, PO Box 1473,
Wellington, New Zealand 

 

 

-----Original Message-----
From: Satish [mailto:[FYI request #11454 email]]
Sent: Tuesday, 15 October 2019 11:16 a.m.
To: *OIA
Subject: Official Information request - Prioritize SMC application data
for year 2019

 

Dear Ministry of Business, Innovation & Employment,

 

I would like to understand how many SMC Applications got assigned to a
case officer who fulfilled the INZ internal Criteria in the year 2019 and
when did this practice became effective, and how many application from the
normal (not prioritized ones) SMC queues have got case officer assigned
from Dec 2018 to Oct 2019 (Month wise).

 

I am also interested to understand how long (in the number of months/days)
is INZ taking to get a case officer assigned to an application once the
application is lodged in year 2019.

 

Yours faithfully,

 

Satish

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[FYI request #11454 email]

 

Is [MBIE request email] the wrong address for Official Information requests to
Ministry of Business, Innovation & Employment? If so, please contact
us using this form:

https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

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Dear Satish

 

I must apologise for my first email as I missed the last question of your
email.  I have added this in below  as question four.

 

Regards

 

Penny Hazlett
BUSINESS ADVISOR, OPERATIONS SUPPORT

Border and Visa Operations, Immigration New Zealand
Ministry of Business, Innovation & Employment

[1][email address] |
Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand 

 

From: Penny Hazlett
Sent: Thursday, 17 October 2019 1:00 p.m.
To: 'Satish'
Subject: RE: Official Information request - Prioritize SMC application
data for year 2019 [UNCLASSIFIED]

 

Dar Satish

 

I have been allocated your OIA to respond to but just need to clarify what
you are wanting.

 

It appears that your request has three questions:

1.       how many SMC Applications got assigned to a case officer who
fulfilled the INZ internal Criteria in the year 2019; and

2.       when did this practice became effective; and

3.       how many application from the normal (not prioritized ones) SMC
queues have got case officer assigned from Dec 2018 to Oct 2019 (Month
wise).

4.       how long (in the number of months/days) is INZ taking to get a
case officer assigned to an application once the application is lodged in
year 2019.

 

 

Question 1 – ‘How many SMC applications were assigned to immigration
officers who began working for INZ in 2019’

·         I take this to mean that you are wanting to know how many SMC
applications were allocated to new immigration officers who were
trained/began working for INZ in 2019

Can you please confirm that this is correct?

 

Question 2 – this one is not clear.

In you first question you are referencing case officers fulfilling the
‘INZ internal criteria’ which I take to mean new staff being trained

 

I do not understand what ‘practice’ you are referring to in regards to
training.  All staff are trained and this has been in place for years and
years, and a date could not be provided for this.

Can you please explain what you mean by this?

 

Question 3 – I take your question to mean:

·         For the period 1 December 2018 to October 2019 (date data is
extracted) broken down by month

·         SMC applications that INZ have received or been tendered

·         Non priority

·         How many have case officer assigned

Can you please confirm that the above points under question 3 are correct.

 

Question 4 – I take your question to mean:

·         For the period 1 January 2019 to date

·         SMC applications tendered to/received by INZ

·         How long (months/days) does it take for an application to be
allocated to an immigration officer

Can you please confirm that the above points under question 4 are correct.

 

 

It would be appreciated if you could respond as soon as possible, or by
12pm Monday 21 October 2019.  If I do not hear from you within this
timeframe I will process your request in line with what I have stated
above.

 

 

 

Regards

 

Penny Hazlett

BUSINESS ADVISOR, OPERATIONS SUPPORT

Border and Visa Operations, Immigration New Zealand

Ministry of Business, Innovation & Employment

 

 

-----Original Message-----
From: Satish [mailto:[FOI #11454 email]]
Sent: Tuesday, 15 October 2019 11:16 a.m.
To: *OIA
Subject: Official Information request - Prioritize SMC application data
for year 2019

 

Dear Ministry of Business, Innovation & Employment,

 

I would like to understand how many SMC Applications got assigned to a
case officer who fulfilled the INZ internal Criteria in the year 2019 and
when did this practice became effective, and how many application from the
normal (not prioritized ones) SMC queues have got case officer assigned
from Dec 2018 to Oct 2019 (Month wise).

 

I am also interested to understand how long (in the number of months/days)
is INZ taking to get a case officer assigned to an application once the
application is lodged in year 2019.

 

Yours faithfully,

 

Satish

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[FOI #11454 email]

 

Is [MBIE request email] the wrong address for Official Information requests to
Ministry of Business, Innovation & Employment? If so, please contact
us using this form:

https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

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services

--------------------------------------------------------------------------

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Ministry of Business, Innovation and Employment. This message and any
files transmitted with it are confidential and solely for the use of the
intended recipient. If you are not the intended recipient or the person
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Thank you for your response.  Thank you for the clarification as I did not
know what you meant about INZ internal criteria. 

 

I note the definition that you have provided for INZ internal criteria but
just wondering where you obtained this information from. This will allow
me to determine who I need to contact in regards to this issue.

 

Currently I have your question as:

Qn1

how many Case Officers (irrespective of new or existing CO) are assigned
in each month of 2019 on the Application that has met INZ internal
criteria of prioritizing Application (1. criteria of being working for a
govt organization, 2. work requiring occupational registration like doctor
and nurses 3. People earning a salary above high remuneration which is
more than 106K/year).

 

Qn2

When (which Month to specific) did the INZ put this practice of
prioritizing SMC Application (based on three points I have mentioned in
question 1) and is INZ still following this process?.

 

Qn3

how many SMC Applications (non-prioritised) were assigned to Case Officers
from the Managed queue in each month from 1 Dec 2018 up to Oct 2019 (each
month's detailed break up).

 

Qn4

How long (in the number of days) is INZ taking to assign Case Officers to
the SMC Applications that are in Normal (not meeting the internal criteria
of INZ) queue?.

 

 

·         Please advise where you obtained the INZ internal criteria
information including the three points

·         Please confirm that the questions above are correct

 

Regards

 

Penny Hazlett

BUSINESS ADVISOR, OPERATIONS SUPPORT

Border and Visa Operations, Immigration New Zealand

Ministry of Business, Innovation & Employment

[email address] |

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand 

 

 

-----Original Message-----
From: Satish [mailto:[FOI #11454 email]]
Sent: Thursday, 17 October 2019 2:25 p.m.
To: Penny Hazlett
Subject: RE: Official Information request - Prioritize SMC application
data for year 2019 [UNCLASSIFIED]

 

Dear Penny Hazlett,

 

Kindly find the comments against your clarifications/questions.

 

Question 1 – ‘How many SMC applications were assigned to immigration

officers who began working for INZ in 2019’

 

·         I take this to mean that you are wanting to know how many SMC

applications were allocated to new immigration officers who were

trained/began working for INZ in 2019

 

Can you please confirm that this is correct?

 

Please be advised, I am looking to understand how many Case Officers
(irrespective of new or existing CO) are assigned in each month of 2019 on
the Application that has met INZ internal criteria of prioritizing
Application (1. criteria of being working for a govt organization, 2. work
requiring occupational registration like doctor and nurses 3. People
earning a salary above high remuneration which is more than 106K/year).

 

Question 2 – this one is not clear.

 

In you first question you are referencing case officers fulfilling the

‘INZ internal criteria’ which I take to mean new staff being trained

 

I do not understand what ‘practice’ you are referring to in regards to

training.  All staff are trained and this has been in place for years and

years, and a date could not be provided for this.

 

Can you please explain what you mean by this?

 

I am wanting to understand when did INZ put this practice of cheery
picking Applications based on the Internal criteria in place to process
SMC application out of Normal Managed/First In First Out Queue
(irrespective of new staff being trained/hired). For clarity please refer
to the point I have mentioned about prioritizing application based on the
three conditions in question 1, and is INZ still following this practice?.

 

Question 3 – I take your question to mean:

 

·         For the period 1 December 2018 to October 2019 (date data is

extracted) broken down by month

 

·         SMC applications that INZ have received or been tendered

 

·         Non priority

 

·         How many have case officer assigned

 

Can you please confirm that the above points under question 3 are correct.

 

Please be advised for this question 3, I am wanting to understand how many
SMC Applications were assigned to Case Officers (not wanting to know how
many were received or tendered) from the Managed queue in each month from
1 Dec 2018 up to Oct 2019 (each month's detailed break up).

 

Summarizing all the questions again, and please let me know if you still
need more clarification.

 

1. The number of Case Officers assigned to the Application which meets the
internal Criteria of INZ in the year 2019 (each month's detailed break
up).

2. When (which Month to specific) did the INZ put this practice of
prioritizing SMC Application (based on three points I have mentioned in
question 1) and is INZ still following this process?.

3. The number of Case Officers assigned to the SMC Application which
doesn't NOT meet the internal Criteria of INZ from 1 Dec 2018 to Oct 2019
(each month's detailed break up).

4. How long (in the number of days) is INZ taking to assign Case Officers
to the SMC Applications that are in Normal (not meeting the internal
criteria of INZ) queue?.

 

Yours sincerely,

 

Satish

 

-----Original Message-----

 

Dear Satish

 

 

 

I must apologise for my first email as I missed the last question of your

email.  I have added this in below  as question four.

 

 

 

Regards

 

 

 

Penny Hazlett

BUSINESS ADVISOR, OPERATIONS SUPPORT

 

Border and Visa Operations, Immigration New Zealand

Ministry of Business, Innovation & Employment

 

[1][email address] |

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand 

 

 

 

-------------------------------------------------------------------

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[FOI #11454 email]

 

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Thank you for your email.  I am currently out of the office.

 

I work from 9 to 3.30 each day.  I will reply to your email once I am back
in the office.

[1]www.govt.nz - your guide to finding and using New Zealand government
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Dear Satish

Thank you for your email dated 18 October and the confirmation that my last email has clarified your request correctly. Due to this the due date to respond to your request is now 18 November 2019.

Also one thing I did forget to ask is if you could provide your full name and date of birth and/or passport so I can locate you on our system to record your request. This information is also required to ensure that you are able to make such a request as per section 12 of the OIA, i.e. a NZ citizen, permanent resident or in NZ.

If you do not wish to do this information via the fyi website, then please email me directly. It would be appreciated if you could provide this so I can record the information in our system.

Regards

Penny Hazlett
BUSINESS ADVISOR, OPERATIONS SUPPORT
Border and Visa Operations, Immigration New Zealand
Ministry of Business, Innovation & Employment
[email address]
Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand 

-----Original Message-----
From: Satish [mailto:[FOI #11454 email]]
Sent: Friday, 18 October 2019 3:22 p.m.
To: Penny Hazlett
Subject: RE: Official Information request - Prioritize SMC application data for year 2019 [UNCLASSIFIED]

Dear Penny Hazlett,

You should be able to get the INZ internal criteria information from
Immigration Manager
Employment Visa Escalation ([email address])

Once you have made contact with the concerned team/manager they should be able to provide more information on the INZ internal criteria and the three points.

And I confirm you have complied the questions correctly. Kindly let me know if you need more clarification.

Yours sincerely,

Satish

-----Original Message-----

Thank you for your response.  Thank you for the clarification as I did not
know what you meant about INZ internal criteria. 

 

I note the definition that you have provided for INZ internal criteria but
just wondering where you obtained this information from. This will allow
me to determine who I need to contact in regards to this issue.

 

Currently I have your question as:

Qn1

how many Case Officers (irrespective of new or existing CO) are assigned
in each month of 2019 on the Application that has met INZ internal
criteria of prioritizing Application (1. criteria of being working for a
govt organization, 2. work requiring occupational registration like doctor
and nurses 3. People earning a salary above high remuneration which is
more than 106K/year).

 

Qn2

When (which Month to specific) did the INZ put this practice of
prioritizing SMC Application (based on three points I have mentioned in
question 1) and is INZ still following this process?.

 

Qn3

how many SMC Applications (non-prioritised) were assigned to Case Officers
from the Managed queue in each month from 1 Dec 2018 up to Oct 2019 (each
month's detailed break up).

 

Qn4

How long (in the number of days) is INZ taking to assign Case Officers to
the SMC Applications that are in Normal (not meeting the internal criteria
of INZ) queue?.

 

 

·         Please advise where you obtained the INZ internal criteria
information including the three points

·         Please confirm that the questions above are correct

 

Regards

 

Penny Hazlett

BUSINESS ADVISOR, OPERATIONS SUPPORT

Border and Visa Operations, Immigration New Zealand

Ministry of Business, Innovation & Employment

[email address] |

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand 

 

 

-------------------------------------------------------------------
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[FOI #11454 email]

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HI Satish

Yes I did and I just replied.

Regards

Penny Hazlett
BUSINESS ADVISOR, OPERATIONS SUPPORT
Border and Visa Operations, Immigration New Zealand
Ministry of Business, Innovation & Employment
[email address]
Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand 

-----Original Message-----
From: Satish [mailto:[FOI #11454 email]]
Sent: Monday, 21 October 2019 1:30 p.m.
To: Penny Hazlett
Subject: RE: Official Information request - Prioritize SMC application data for year 2019 [UNCLASSIFIED]

Dear Penny Hazlett,

I have dropped you a note via my Gmail ID (with the details that you have requested), could you please acknowledge if you have received it.

Yours sincerely,

Satish

-----Original Message-----

Dear Satish

Thank you for your email dated 18 October and the confirmation that my last email has clarified your request correctly. Due to this the due date to respond to your request is now 18 November 2019.

Also one thing I did forget to ask is if you could provide your full name and date of birth and/or passport so I can locate you on our system to record your request. This information is also required to ensure that you are able to make such a request as per section 12 of the OIA, i.e. a NZ citizen, permanent resident or in NZ.

If you do not wish to do this information via the fyi website, then please email me directly. It would be appreciated if you could provide this so I can record the information in our system.

Regards

Penny Hazlett
BUSINESS ADVISOR, OPERATIONS SUPPORT
Border and Visa Operations, Immigration New Zealand
Ministry of Business, Innovation & Employment
[email address]
Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand 

-------------------------------------------------------------------
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Please find attached a letter extending the timeframe for our response.

Regards

Penny Hazlett
BUSINESS ADVISOR, OPERATIONS SUPPORT
Border and Visa Operations, Immigration New Zealand
Ministry of Business, Innovation & Employment
[email address] |
Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand 

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Dear Mr Bamal

Please find attached the response to your request.

Regards

Penny Hazlett
BUSINESS ADVISOR, OPERATIONS SUPPORT
Border and Visa Operations, Immigration New Zealand
Ministry of Business, Innovation & Employment
[email address] |

www.govt.nz <http://www.govt.nz/> - your guide to finding and using New Zealand government services

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Dear Satish Bamal

 

Please find attached a correction letter further to our response dated 5
December 2019.

 

 

Kind regards

 

 

Anna McLachlan

BUSINESS ADVISOR

 

Operations Support, Border and Visa Operations Branch

Immigration New Zealand, Ministry of Business, Innovation & Employment

 

[1][email address]

Level 1, 15 Stout Street, PO Box 1473, Wellington 6011

 

 

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