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Thank you for contacting us. We will respond to your message within four
working days. 

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online via
[5]MyAccount.

If you have applied for a refund, applications are processed within 10
working days.

For other billing enquiries:
If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading.

If you have applied for a leak allowance, applications are processed
within 15 working days and are granted at our discretion.

For urgent leaks or wastewater issues:
Please call us on 09 442 2222 (press 1) or [6]report a fault online. All
leaks are attended to in order of priority and safety. If you have already
reported a leak and it appears to be getting worse, please call us so we
can keep our crew updated. 

Auckland is still facing a water shortage.
While [7]restrictions apply to outdoor water use, we ask that you also
reduce your water use indoors by at least 20 litres per day, every day.
For information on how to become a water-saving hero, visit
[8]waterforlife.org.nz/get-involved

If we all save a little, together we can save a lot.

Kind regards, 

Watercare Services Limited 

 [9][IMG]

 

 

 

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5. https://www.watercare.co.nz/Manage-accou...
6. https://www.watercare.co.nz/faults-outag...
https://www.watercare.co.nz/Faults-outag...
7. https://www.watercare.co.nz/Water-and-wa...
8. https://waterforlife.org.nz/get-involved
9. https://waterforlife.org.nz/meet-our-loc...

Please find attached our response to your request for information.

 

Kind regards

Thea Holmes  |  Executive Assistant

Watercare Services Limited

DDI: +64 21 392926

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [1]www.watercare.co.nz

 

 

 

 

References

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1. http://www.watercare.co.nz/