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Thank you for contacting us. We will respond to your message within four
working days. 

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online via
[5]MyAccount.

If you have applied for a refund, applications are processed within 10
working days.

For other billing enquiries:
If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading.

If you have applied for a leak allowance, applications are processed
within 15 working days and are granted at our discretion.

For urgent leaks or wastewater issues:
Please call us on 09 442 2222 (press 1) or [6]report a fault online. All
leaks are attended to in order of priority and safety. If you have already
reported a leak and it appears to be getting worse, please call us so we
can keep our crew updated. 

Auckland is still facing a water shortage.
While [7]restrictions apply to outdoor water use, we ask that you also
reduce your water use indoors by at least 20 litres per day, every day.
For information on how to become a water-saving hero, visit
[8]waterforlife.org.nz/get-involved

If we all save a little, together we can save a lot.

Kind regards, 

Watercare Services Limited 

 [9][IMG]

 

 

 

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5. https://www.watercare.co.nz/Manage-accou...
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7. https://www.watercare.co.nz/Water-and-wa...
8. https://waterforlife.org.nz/get-involved
9. https://waterforlife.org.nz/meet-our-loc...

Dear Harrison

 

On behalf of David Hawkins, please see the attached letter in response to
your request for information.

 

Regards

Debbie

 

Debbie Hickson  

Executive Assistant to Chief Executive

Watercare Services Limited