Kia ora [User 7569 name removed] <[FOI #18862 email]>;
Received: Mon Mar 14 2022 10:36:46 GMT+1300 (New Zealand Daylight Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - Request Handling

Dear Auckland Transport,

Please provide documentation that outlines the process by which Auckland
Transport considers and responds to requests from members of the public to
make changes to a road layout or parking restrictions.

For example, is a committee held to consider these requests? Are the
minutes recorded? How shall the response be provided to the individual
making the request?

Also, in the event of a request which is denied (presumably through an
actual legitimate review process) are the requests logged so that Auckland
Transport is able to monitor trends?

Yours faithfully,

[User 7569 name removed].

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Kia ora [User 7569 name removed] 

 

I’ve attached the official information you asked for

On 14/03/2022 you asked for information outlining the process by which
Auckland Transport (AT) considers and responds to requests from members of
the public to make changes to a road layout or parking restrictions.

 

I’ve attached a response from Phil Wratt, Customer Care Engagement
Manager.

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

 

 

Ngā mihi

Anna 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

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References

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1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/