Thank you for making contact with the Rotorua Lakes Council.

Emails are processed Monday to Friday between 8am and 5pm and you can
expect a response to your email within 24 working hours.

If your email is urgent we would recommend that you contact us via phone
on 07 348 4199, which is operated 24 hours.

Kind Regards
_______________________________________________________________________________________________________________________________________________

Customer Solutions, Rotorua Lakes Council
P: [1]07 3484199 | F: 07 3463143
E: [2][email address] | W: [3]rotorualakescouncil.nz
A: 1061 Haupapa St, Private Bag 3029, Rotorua Mail Centre, Rotorua 3046,
New Zealand

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4. https://www.rotoruanui.nz/

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Kia ora Anthony Jordan,

 

Thank you for taking the time to email us.

 

Your enquiry has been treated as a Official Information Request under the
Local Government Official Information and Meetings Act 1987.

 

We will be in touch with you shortly.  Should you need to contact us
regarding this matter, please quote RFS 637866

 

To find out more about LGOIMA requests please click here:
[1]http://www.rotorualakescouncil.nz/our-co...

 

Please feel free to contact us on 07 348 4199 or [2][email address]
(Monday to Friday 8am to 5pm) and a Customer Advisor will assist you.

Kind Regards,

________________________________________________________________________________________________________________________________________________________

Moana Paringatai-Hare 

Customer Solutions, Rotorua Lakes Council
P: [3]07 3484199 | F: 07 3463143
E: [4][email address] | W: [5]rotorualakescouncil.nz
A: 1061 Haupapa St, Private Bag 3029, Rotorua Mail Centre, Rotorua 3046,
New Zealand
________________________________________________________________________________________________________________________________________________________

Caution:  The content of this email is confidential and may be legally
privileged.  If it is not intended for you, please email the sender
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I acknowledge your Official Information request of 12 September regarding
the above.

 

As per the Local Government Official Information and Meetings Act, you
will receive a response as soon as reasonably practicable, and no later
than 20 working days from the date of receipt.

 

Regards

 

 

[1]http://dev.rotoruaNZ.com/stationerycreat...
Kim McGrath     Tîheru Ohu Toihautû |
Executive Support Officer, Chief
Executive’s Office
Waea: [2]07 351 8142  | Waea
pûkoro: [3]0276288045 [6]http://images.rotoruaNZ.com/stationery/r...
Îmera: [4][email address]
 | Ipurangi: [5]rotorualakescouncil.nz
Taunga: 1061 Haupapa St, Private Bag
3029, Rotorua Mail Centre, Rotorua
3046, New Zealand
[7]http://dev.rotoruaNZ.com/stationerycreat...

 

 

References

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6. http://www.rotorualakescouncil.nz/?utm_s...

Kia ora Anthony

 

In order to progress your information request, could you please let me
know if there is a particular property or zoning area you are requesting
the information for?

 

Ngâ mihi

 

 

[1]http://dev.rotoruaNZ.com/stationerycreat...
Kim McGrath     Tîheru Ohu Toihautû |
Executive Support Officer, Chief
Executive’s Office
Waea: [2]07 351 8142  | Waea
pûkoro: [3]0276288045 [6]http://images.rotoruaNZ.com/stationery/r...
Îmera: [4][email address]
 | Ipurangi: [5]rotorualakescouncil.nz
Taunga: 1061 Haupapa St, Private Bag
3029, Rotorua Mail Centre, Rotorua
3046, New Zealand
[7]http://dev.rotoruaNZ.com/stationerycreat...

 

 

References

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2. file:///tmp/tel:+6473518142
3. file:///tmp/tel:+64276288045
4. mailto:[email address]
5. http://rotorualakescouncil.nz/?utm_sourc...
6. http://www.rotorualakescouncil.nz/?utm_s...

Thank you Anthony.

 

We will get back to you as soon as possible.

 

 

Kim McGrath    Tīheru Ohu
Toihautū | Executive Support
Officer, Chief Executive’s
Office
[1]07 351 8142
 | [2]0276288045
 | [3][email address]
 | [4]rotorualakescouncil.nz

 

 

From: Anthony Jordan <[FOI #20517 email]>
Sent: Thursday, 15 September 2022 3:28 pm
To: Kim McGrath <[email address]>
Subject: Re: Query regarding information request

 

Dear Kim McGrath,

Namely Sunset Road Dairy

Yours sincerely,

Anthony Jordan

-----Original Message-----

Kia ora Anthony

 

In order to progress your information request, could you please let me
know if there is a particular property or zoning area you are requesting
the information for?

 

Ngâ mihi

 

 

[1][5]http://dev.rotoruaNZ.com/stationerycreat...
Kim McGrath     Tîheru Ohu Toihautû |
Executive Support Officer, Chief
Executive’s Office
Waea: [2]07 351 8142  | Waea
pûkoro: [3]0276288045
[6][6]http://images.rotoruaNZ.com/stationery/r...
Îmera: [4][email address]
 | Ipurangi: [5]rotorualakescouncil.nz
Taunga: 1061 Haupapa St, Private Bag
3029, Rotorua Mail Centre, Rotorua
3046, New Zealand
[7][7]http://dev.rotoruaNZ.com/stationerycreat...

 

 

References

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3. [9]file:///tmp/tel:+64276288045
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5.
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6.
[12]http://www.rotorualakescouncil.nz/?utm_s...

-------------------------------------------------------------------
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[14]https://fyi.org.nz/help/officers

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5. http://dev.rotoruanz.com/stationerycreat...
6. http://images.rotoruanz.com/stationery/r...
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8. file:///tmp/tel:+6473518142
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10. mailto:[email
11. http://rotorualakescouncil.nz/?utm_sourc...
12. http://www.rotorualakescouncil.nz/?utm_s...
13. mailto:[FOI #20517 email]
14. https://fyi.org.nz/help/officers

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I refer to your information request of 12 September 2022 regarding any
obligations on Council to inform residents of any proposed 24/7 unattended
business operations, and your email of 15 September clarifying you were
referring to the Sunset Road Dairy.  Your query has been processed under
the Local Government Official Information and Meetings Act.

 

1.       Obligation Rotorua District Council has to inform residents of
any proposed 24/7 unattended business operation in city boundary eg
laundromat (Sunset Road Dairy).

 

In relation to the Sunset Road Dairy at 330 Sunset Road and from a
District Plan perspective, Council can only require a resource consent if
one is triggered under the Operative District Plan.  330 Sunset Road is
located in the Commercial 3 Zone where “Convenience retail” is a permitted
activity in accordance with Rule COMZ-R6.  The definition of Convenience
retail can be found in the Interpretation section of the District Plan and
this includes Laundry facilities.  There are no performance standards
which relate to opening hours or unattended premises so Council does not
have any control over this activity; unless it breaches the noise
standards contained in the General District Wide Matters chapter.  The
District Plan can be found on Council’s website [1]HERE.

 

There is also no requirement under the NZ Building Act 2004 (NZBA) to
inform neighbours regarding the use of a building for a laundromat. The
NZBA relates only to the building itself.

 

2.       What opportunity do Rotorua residents have to query or oppose
such a business.

 

If it is a permitted activity under the District Plan as referred to
above, there is no opportunity to oppose the business under the District
Plan or NZBA.

 

3.       Requirements the Council require such a business to have in the
way of extra security eg surveillance, prevention measures for illegal
activities.

 

The District Plan or NZBA has no control over matters such as
security/surveillance/prevention of illegal activities, particularly in
the case of a Permitted Activity.  

 

From a safety perspective, there are no specific requirements that RLC has
in regard to security, surveillance etc. We recommend that all businesses,
regardless of the type and/or operating hours, do take into account the
CPTED (crime prevention through environmental design) principals as a
common sense measure. Any observations of anti-social or criminal activity
at any location in Rotorua, should be phoned through to the Police
immediately by calling 111, or any events that have already occurred
(non-emergency) by phoning 105.

 

 

You have the right to seek an investigation and review by the Ombudsman of
this decision. The Ombudsman’s Office can be contacted by calling 0800 802
602, emailing [2][email address], online at
[3]www.ombudsman.parliament.nz, or by post to The Ombudsman, PO Box 10152,
Wellington 6143.

 

Regards

 

 

[4]http://dev.rotoruaNZ.com/stationerycreat...
Craig Tiriana     Manahautû Te Tira
Hautû | Deputy Chief Executive, Chief
Executive’s Group
Waea: [5]07 348 4199  | Waea
pûkoro: [6]027 838 9961 [9]http://images.rotoruaNZ.com/stationery/r...
Îmera: [7][email address]
 | Ipurangi: [8]rotorualakescouncil.nz
Taunga: 1061 Haupapa St, Private Bag
3029, Rotorua Mail Centre, Rotorua
3046, New Zealand
[10]http://dev.rotoruaNZ.com/stationerycreat...

 

 

References

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7. mailto:[email address]
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