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Thank you for contacting Watercare, we aim to respond to your message
within four working days. 

 

Water is Precious:

We continue to encourage the Auckland community to use water wisely as it
is a limited resource.  Find out more about our [4]Water Efficiency Plan.

 

Make the switch to e-billing today!

From 1 January 2023, we will charge $1.20 (inc. GST) for bills delivered
by post. This charge covers the cost of printing and posting paper bills,
so [5]sign up for e-billing to avoid this charge while helping the
environment.

 

Billing & Payment enquiries:

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online
via [6]MyAccount.

 

If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading. 

 

If you have applied for a refund, leak allowance, or any other service,
applications are processed within 10-15 working days. 

Special Readings:

Special & Final reading requests will be processed in order of booking
date, rather than in the order received.

For urgent leaks or wastewater issues: 
Please call us on 09 442 2222 (press 1) or log this through our [7]chat
service. All leaks are attended to in order of priority and safety. If you
have already reported a leak and it appears to be getting worse, please
call us so we can keep our crew updated.  
 

Kind regards,  

Watercare Services Limited  

 

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Kia ora

 

On behalf of Andrew Mercer, please find attached letter in response to
your request for information.

 

Ngā mihi

Pinaz

 

Kind regards,

Pinaz Pithadia  |  Legal and Governance Advisor

Watercare Services Limited

[mobile number]

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [1]www.watercare.co.nz



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From: Cher Ryker <[2][FOI #21805 email]>
Date: Sunday, 12 February 2023, 09:40:43
To: OIA/LGOIMA requests at Watercare <[3][Watercare request email]>
Subject: Official Information request - Concerns regarding the flooding
and Hunua rangers

CAUTION:External Email!

Dear Watercare Services Limited,

I would like to have all the information and data and response that you
have about the impacts of the 1080 depositing on the Hunua ranges in 2022
and the flooding of Auckland 2023,what are the effects that can cause harm
towards humans, animals and the Water supply ? I I also would like all
data report including site locations, maintenance and operations taken out
between the 23/01/23 and 29/01/23

Yours faithfully,

Cher Ryker

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[4][FOI #21805 email]

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to Watercare Services Limited? If so, please contact us using this form:
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
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