Network outages and connectivity issues at the University
Samuel Watson made this Official Information request to Victoria University of Wellington
The request was successful.
From: Samuel Watson
Tēnā koe,
This is a request for official information within the meaning of the Official Information Act 1982.
Could you please provide the following information, which I anticipate will be easily sourced from the University's ticket management and performance monitoring systems:
1. In each of the past five years, how many tickets, issues or complaints have been logged with the Digital Solutions (or its predecessor, ITS) service desk relating to network connectivity issues?
2. In each of the past five years, how many major network outages have there been? Kindly provide summary statistics for the length of those outages for each year (i.e. longest, shortest, and median lengths).
3. Across the last five years, what have been the predominant (>10 per cent) causes of major network outages? For example, x per cent may have been caused by a power failure, y per cent may have been caused by a firewall failure, and z per cent may have been caused by an authentication systems failure.
If "major network outage" has an obvious natural meaning within the University's own incident classification system, please feel free to use that definition. Ideally it should include all incidents which prevent a significant number of users from accessing the internet, such as incidents affecting more than one floor or wireless access point.
"Each of the past five years" and "across the last five years" means the full calendar years 2020, 2021, 2022, and 2023; and the 2024 year to date.
Yours faithfully,
Samuel Watson
From: OIA Requests
Victoria University of Wellington
Kia ora Samuel
Official information request regarding network outages and connectivity
issues
I am writing to acknowledge receipt of your official information request
dated 16 April 2024.
We will endeavour to respond to your request as soon as possible and in
any event no later than 15 May 2024, being 20 working days after the day
your request was received.
If any additional factors come to light which are relevant to your
request, please do not hesitate to contact me so that these can be taken
into account.
Ngā mihi,
Blair Doherty
Senior Advisor, Official Information and Privacy
Legal Services
Te Herenga Waka - Victoria University of Wellington
[1]www.wgtn.ac.nz
-----Original Message-----
From: Samuel Watson <[FOI #26449 email]>
Sent: Tuesday, April 16, 2024 1:48 PM
To: OIA Requests <[VUW request email]>
Subject: Official Information request - Network outages and connectivity
issues at the University
Tēnā koe,
This is a request for official information within the meaning of the
Official Information Act 1982.
Could you please provide the following information, which I anticipate
will be easily sourced from the University's ticket management and
performance monitoring systems:
1. In each of the past five years, how many tickets, issues or complaints
have been logged with the Digital Solutions (or its predecessor, ITS)
service desk relating to network connectivity issues?
2. In each of the past five years, how many major network outages have
there been? Kindly provide summary statistics for the length of those
outages for each year (i.e. longest, shortest, and median lengths).
3. Across the last five years, what have been the predominant (>10 per
cent) causes of major network outages? For example, x per cent may have
been caused by a power failure, y per cent may have been caused by a
firewall failure, and z per cent may have been caused by an authentication
systems failure.
If "major network outage" has an obvious natural meaning within the
University's own incident classification system, please feel free to use
that definition. Ideally it should include all incidents which prevent a
significant number of users from accessing the internet, such as incidents
affecting more than one floor or wireless access point.
"Each of the past five years" and "across the last five years" means the
full calendar years 2020, 2021, 2022, and 2023; and the 2024 year to date.
Yours faithfully,
Samuel Watson
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References
Visible links
1. www.wgtn.ac.nz
http://www.wgtn.ac.nz/
2. mailto:[FOI #26449 email]
3. mailto:[VUW request email]
4. https://fyi.org.nz/change_request/new?bo...
5. https://fyi.org.nz/help/officers
hide quoted sections
From: OIA Requests
Victoria University of Wellington
Tēnā koe Samuel
Official information request regarding network outages and connectivity
issues
I refer to your official information request dated 16 April 2024.
Please find attached a response to your information request.
Ngā mihi,
Blair Doherty
Senior Advisor, Official Information and Privacy
Legal Services
Te Herenga Waka - Victoria University of Wellington
[1]www.wgtn.ac.nz
-----Original Message-----
From: Samuel Watson <[FOI #26449 email]>
Sent: Tuesday, April 16, 2024 1:48 PM
To: OIA Requests <[VUW request email]>
Subject: Official Information request - Network outages and connectivity
issues at the University
Tēnā koe,
This is a request for official information within the meaning of the
Official Information Act 1982.
Could you please provide the following information, which I anticipate
will be easily sourced from the University's ticket management and
performance monitoring systems:
1. In each of the past five years, how many tickets, issues or complaints
have been logged with the Digital Solutions (or its predecessor, ITS)
service desk relating to network connectivity issues?
2. In each of the past five years, how many major network outages have
there been? Kindly provide summary statistics for the length of those
outages for each year (i.e. longest, shortest, and median lengths).
3. Across the last five years, what have been the predominant (>10 per
cent) causes of major network outages? For example, x per cent may have
been caused by a power failure, y per cent may have been caused by a
firewall failure, and z per cent may have been caused by an authentication
systems failure.
If "major network outage" has an obvious natural meaning within the
University's own incident classification system, please feel free to use
that definition. Ideally it should include all incidents which prevent a
significant number of users from accessing the internet, such as incidents
affecting more than one floor or wireless access point.
"Each of the past five years" and "across the last five years" means the
full calendar years 2020, 2021, 2022, and 2023; and the 2024 year to date.
Yours faithfully,
Samuel Watson
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[2][FOI #26449 email]
Is [3][VUW request email] the wrong address for Official Information
requests to Victoria University of Wellington? If so, please contact us
using this form:
[4]https://apc01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://apc01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
References
Visible links
1. www.wgtn.ac.nz
http://www.wgtn.ac.nz/
2. mailto:[FOI #26449 email]
3. mailto:[VUW request email]
4. https://fyi.org.nz/change_request/new?bo...
5. https://fyi.org.nz/help/officers
hide quoted sections
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