Kia ora Yasir,

  

Thank you for your request for official information. The reference number
for your request is: H2024049636

  

As required under the Official Information Act 1982, Manatū Hauora will
endeavour to respond to your request no later than 20 working days after
the day your request was received. If you'd like to calculate the
timeframe, you can use the Ombudsman's online calculator
here: [1]http://www.ombudsman.parliament.nz/  

  

If you have any queries, please feel free to contact the OIA Services Team
on [2][email address]. If any additional factors come to light which
are relevant to your request, please do not hesitate to contact us so that
these can be taken into account.  

Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [3][email address] or by calling 0800
802 602.

 

Ngā mihi 

 

OIA Services Team 

[4]Ministry of Health information releases 

 

 

------------------- Original Message -------------------
From: Yasir Shaikh <[FOI #28145 email]>; 
Received: Fri Aug 23 2024 10:52:16 GMT+1200 (New Zealand Standard Time)
To: OIA Requests <[email address]>; OIA <[email address]>; 
Subject: Official Information request - Official Information Act Request:
Paediatric Clinic Wait Times and SLA Compliance

Dear Ministry of Health

I am writing to make a request under the Official Information Act 1982.

I would like to request information regarding the current wait times for
paediatric clinic appointments. I have been informed that the waitlists
for these appointments are currently very long. Therefore, I am seeking
the following information:

1. The current average wait time for paediatric clinic appointments
across 
Auckland
2. The number of children currently on the waitlist for paediatric clinic
appointments in Auckland
3. The criteria used to prioritize patients for appointments in paediatric
clinics.
4. Any measures being implemented to reduce wait times for paediatric
clinic appointments.
5. Historical data on wait times for paediatric clinic appointments over
the past five years, if available.
6. According to the Service Level Agreement (SLA), what is the expected or
standard wait time for paediatric clinic appointments? How does the
current wait time compare to this standard?
7. If the current wait time exceeds the SLA standards, please provide
details on the steps being taken to address this issue. Additionally, what
actions have been taken in response to reported delays?
8. Please include any relevant reports, documents, or data that pertain to
the above questions.

If any part of this request is unclear, I am happy to clarify. I would
appreciate an acknowledgment of this request and an indication of the time
frame within which I can expect a response.

Thank you for your assistance.

Yours sincerely,

Yasir Shaikh

 

****************************************************************************
Statement of confidentiality: This e-mail message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege.
If you are not the intended recipient, do not read, use, disseminate,
distribute or copy this message or attachments.
If you have received this message in error, please notify the sender
immediately and delete this message.
****************************************************************************

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. mailto:[email address]
4. https://www.health.govt.nz/about-ministr...

hide quoted sections

Tçnâ koe Yasir,

Thank you for your request under the Official Information Act 1982 (the
Act) to Manatû Hauora (the Ministry of Health) on 23 August 2024.

Manatû Hauora does not hold any information relating to your request;
however, I have been advised that this information is held by Te Whatu Ora
– Health New Zealand. For this reason, I have decided to transfer your
request to their agency under section 14(b)(i) of the Act. You can expect
a response from Te Whatu Ora ([1][email address]) in due course.  

Under section 28(3) of the Act, you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [2][email address] or by calling 0800
802 602.

 

Ngâ mihi

 

OIA Services Team
Manatû Hauora | Ministry of Health
[3]Ministry of Health information releases  

 

 

------------------- Original Message -------------------
From: Yasir Shaikh <[4][FOI #28145 email]>; 
Received: Fri Aug 23 2024 10:52:16 GMT+1200 (New Zealand Standard Time)
To: OIA Requests <[5][email address]>; OIA
<[6][email address]>; 
Subject: Official Information request - Official Information Act Request:
Paediatric Clinic Wait Times and SLA Compliance
 

Dear Ministry of Health

I am writing to make a request under the Official Information Act 1982.

I would like to request information regarding the current wait times for
paediatric clinic appointments. I have been informed that the waitlists
for these appointments are currently very long. Therefore, I am seeking
the following information:

1. The current average wait time for paediatric clinic appointments
across 
Auckland
2. The number of children currently on the waitlist for paediatric clinic
appointments in Auckland
3. The criteria used to prioritize patients for appointments in paediatric
clinics.
4. Any measures being implemented to reduce wait times for paediatric
clinic appointments.
5. Historical data on wait times for paediatric clinic appointments over
the past five years, if available.
6. According to the Service Level Agreement (SLA), what is the expected or
standard wait time for paediatric clinic appointments? How does the
current wait time compare to this standard?
7. If the current wait time exceeds the SLA standards, please provide
details on the steps being taken to address this issue. Additionally, what
actions have been taken in response to reported delays?
8. Please include any relevant reports, documents, or data that pertain to
the above questions.

If any part of this request is unclear, I am happy to clarify. I would
appreciate an acknowledgment of this request and an indication of the time
frame within which I can expect a response.

Thank you for your assistance.

Yours sincerely,

Yasir Shaikh
 

****************************************************************************
Statement of confidentiality: This e-mail message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege.
If you are not the intended recipient, do not read, use, disseminate,
distribute or copy this message or attachments.
If you have received this message in error, please notify the sender
immediately and delete this message.
****************************************************************************

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. https://www.health.govt.nz/about-ministr...
4. mailto:[FOI #28145 email]
5. mailto:[email address]
6. mailto:[email address]

hide quoted sections

Tēnā koe, 

 

Thank you for contacting Health NZ, Te Whatu Ora. This is an automatic
reply to confirm that we have received your email.  Depending on the
nature of your request you may not receive a response for up to 20 working
days.  We will try to respond to your query as quickly as possible.

 

 

Ngā mihi

 

Health NZ, Te Whatu Ora.

Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

Kia ora Yasir,

Thank you for your request for official information, received on 28 August
2024 for: 

1. The current average wait time for paediatric clinic appointments across
Auckland
2. The number of children currently on the waitlist for paediatric clinic
appointments in Auckland
3. The criteria used to prioritize patients for appointments in paediatric
clinics.
4. Any measures being implemented to reduce wait times for paediatric
clinic appointments.
5. Historical data on wait times for paediatric clinic appointments over
the past five years, if available.
6. According to the Service Level Agreement (SLA), what is the expected or
standard wait time for paediatric clinic appointments? How does the
current wait time compare to this standard?
7. If the current wait time exceeds the SLA standards, please provide
details on the steps being taken to address this issue. Additionally, what
actions have been taken in response to reported delays?
8. Please include any relevant reports, documents, or data that pertain to
the above questions.

In order to provide you with the information requested, could you please
clarify the information you are seeking for questions 3-8.  Do these
questions pertain only to Auckland or to paediatric clinics in general? 

Please note, under section 15 of the Official Information Act 1982, any
clarification or amendments made to a request within seven days after the
date it is received, that request may be treated as a new request and the
time limit for the response restarts. 

We look forward to receiving your response. 

Ngā mihi
 
 
 
Robyn
Government Services (OIA)
[1][email address] 
[2]cid:image002.png@01DA6327.D9C19DB0
Health New Zealand | Te Whatu Ora

 
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

References

Visible links
1. mailto:[email address]

Tēnā koe Yasir, 

Thank you for your email of 28 August 2024, asking for the following
information under the Official Information Act 1982 (the Act):

1. The current average wait time for paediatric clinic appointments
across 
Auckland
2. The number of children currently on the waitlist for paediatric clinic
appointments in Auckland
3. The criteria used to prioritize patients for appointments in paediatric
clinics.
4. Any measures being implemented to reduce wait times for paediatric
clinic appointments.
5. Historical data on wait times for paediatric clinic appointments over
the past five years, if available.
6. According to the Service Level Agreement (SLA), what is the expected or
standard wait time for paediatric clinic appointments? How does the
current wait time compare to this standard?
7. If the current wait time exceeds the SLA standards, please provide
details on the steps being taken to address this issue. Additionally, what
actions have been taken in response to reported delays?
8. Please include any relevant reports, documents, or data that pertain to
the above questions.
 

This email is to let you know that Health NZ needs more time to make a
decision on your request.

The Act requires that we advise you of our decision on your request no
later than 20 working days after the day we received your request.
Unfortunately, it will not be possible to meet that time limit and we are
therefore writing to notify you of an extension of the time to make our
decision, to 17 October 2024.

This extension is required because the volume of information is such that
to make a decision on your request cannot reasonably be made within the
original time limit under section 15A(1)(a) of the Act. 

If you have any questions, please contact us
at [1][email address]

If you are not happy with this extension, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at www.ombudsman.parliament.nz or by phoning 0800 802 602.

Nāku iti noa, nā

 

Government Services (OIA)
[2][email address] 
[3]cid:image002.png@01DA6327.D9C19DB0
Health New Zealand | Te Whatu Ora

 
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

References

Visible links
1. mailto:[email address]
2. mailto:[email address]

Kia ora Yasir
 
Thank you for your request for information regarding paediatric wait times
on 28 August 2024. 
 
I apologise for the delay in providing our response. The time taken is not
what we aspire to. This is something we are working to get on top of, in
the context of being a developing organisation, an understandably high
public interest in our work and the high volume of requests we are dealing
with
 
Please find attached our response to your request.
 
If you have any questions, please get in touch at
[1][email address].
 
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
 

Ngā mihi, 

Mark Fenwick
Government Services
[3][email address]    

Health New Zealand | Te Whatu Ora

 
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message

References

Visible links
1. mailto:[email address]
2. file:///tmp/
3. mailto:[email address]