Printed from https://fyi.org.nz./request/28598-complaint-statistics-fy23-24 on November 08, 2024 17:08

Complaint statistics FY23-24

Miss W. Forest made this Official Information request to Ministry of Social Development

The request was successful.

From: Miss W. Forest

Dear Ministry of Social Development,

Either from the current financial year or current calendar year divided in monthly amounts.

1. Please provide either from the last financial year or from the current calendar year the total number of complaints categorised by the region or alternatively branch if available.

2. Further please sub-categorise to complaint types as listed in your website where it lists type of complaint including privacy related.

3. If you hold the statistics about first contact to complainant please provide this as well associated with the totals.

Yours faithfully,

Miss W. Forest

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From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe W Forest,

Thank you for your email received 1 October 2024, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.

Ngā manaakitanga,

Official Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

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From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe

We refer to your below request made to the Ministry of Social Development (the Ministry) under the Official Information Act 1982 (the Act).
Under the Act, the information requested must be specified with due particularity (section 12(2)). Your third question, set out below, is unclear.

3) If you hold the statistics about first contact to complainant please provide this as well associated with the totals.

Could you please clarify what information you are seeking? Otherwise, the Ministry will not be able to treat this question as a request under the Act.

Please note that once you have refined your request, under section 15(1AA) of the Official Information Act, the Ministry will treat your refined request as a new request that replaces the original request. This restarts the 20-working day response period. This is required to ensure that the Ministry has enough time to process your request.

Ngā mihi

Will
Official Information team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.

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From: Miss W. Forest

Dear OIA_Requests (MSD),

I do not believe there is anything to refine or anything that would reset the clock.

Access request can request different information based on conditionals and I got straightforward reply form the Privacy Commissioner on the similar if not same request.

I am seeking what is in the request and it was not a question. Thank you.

Yours sincerely,

Miss W. Forest

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From: OIA_Requests (MSD)
Ministry of Social Development

Attachment OIA Response FOREST.pdf
163K Download View as HTML

Tçnâ koe

Please find attached the Ministry’s response to your Official Information Act request.

Nâ mâtou noa, nâ

Will
Official Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whânau

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Ministry of Social Development only: