Tēnā koe W Forest,

Thank you for your email received 1 October 2024, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.

Ngā manaakitanga,

Official Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: Miss W. Forest <[FOI #28598 email]>
Sent: Tuesday, October 1, 2024 12:21 AM
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - Complaint statistics FY23-24

Dear Ministry of Social Development,

Either from the current financial year or current calendar year divided in monthly amounts.

1. Please provide either from the last financial year or from the current calendar year the total number of complaints categorised by the region or alternatively branch if available.

2. Further please sub-categorise to complaint types as listed in your website where it lists type of complaint including privacy related.

3. If you hold the statistics about first contact to complainant please provide this as well associated with the totals.

Yours faithfully,

Miss W. Forest

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #28598 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Tēnā koe

We refer to your below request made to the Ministry of Social Development (the Ministry) under the Official Information Act 1982 (the Act).
Under the Act, the information requested must be specified with due particularity (section 12(2)). Your third question, set out below, is unclear.

3) If you hold the statistics about first contact to complainant please provide this as well associated with the totals.

Could you please clarify what information you are seeking? Otherwise, the Ministry will not be able to treat this question as a request under the Act.

Please note that once you have refined your request, under section 15(1AA) of the Official Information Act, the Ministry will treat your refined request as a new request that replaces the original request. This restarts the 20-working day response period. This is required to ensure that the Ministry has enough time to process your request.

Ngā mihi

Will
Official Information team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.

-----Original Message-----
From: Miss W. Forest <[FOI #28598 email]>
Sent: Tuesday, October 1, 2024 12:21 AM
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - Complaint statistics FY23-24

Dear Ministry of Social Development,

Either from the current financial year or current calendar year divided in monthly amounts.

1. Please provide either from the last financial year or from the current calendar year the total number of complaints categorised by the region or alternatively branch if available.

2. Further please sub-categorise to complaint types as listed in your website where it lists type of complaint including privacy related.

3. If you hold the statistics about first contact to complainant please provide this as well associated with the totals.

Yours faithfully,

Miss W. Forest

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #28598 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

hide quoted sections

Tçnâ koe

Please find attached the Ministry’s response to your Official Information Act request.

Nâ mâtou noa, nâ

Will
Official Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whânau

-----Original Message-----
From: Miss W. Forest <[FOI #28598 email]>
Sent: Tuesday, October 1, 2024 12:21 AM
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - Complaint statistics FY23-24

Dear Ministry of Social Development,

Either from the current financial year or current calendar year divided in monthly amounts.

1. Please provide either from the last financial year or from the current calendar year the total number of complaints categorised by the region or alternatively branch if available.

2. Further please sub-categorise to complaint types as listed in your website where it lists type of complaint including privacy related.

3. If you hold the statistics about first contact to complainant please provide this as well associated with the totals.

Yours faithfully,

Miss W. Forest

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #28598 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

hide quoted sections