Clearway parking
Steve Hall made this Official Information request to Auckland Transport
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From: Steve Hall
Dear Auckland Transport,
There is a location that has Orange road cones with printed clearway signs outside the premises during night hours.
Can you confirm if this is a genuine clear way, or if this is the resident of the building using their own signs illegally to gain parking preference for themselves.
The location is outside Jerry Xu Art Studio on Wiremu Street Balmoral.
There are no road markings, however the signs to the left and the right indicate 60 Minute parking.
Location of building is available here https://imgur.com/a/7JuRf4Z
Yours faithfully,
Steve Hall
From: AT Official Information (AT)
Auckland Transport
Kia ora Steve,
Thank you for getting in touch with us regarding confirmation of clearway
parking at Jerry Xu Art Studio on 553 Wiremu Street, Balmoral.
We have logged a case for you, and this been assigned to our Customer Care
– Transport Operations Team.
To provide us with any additional information, simply reply to this email
leaving the subject line as it is, we will ensure that any additional
information is added to your case.
We are committed to investigating your concerns and what you’ve asked of
us. Please note your case has not been logged as a LGOIMA because you
have requested for us to conduct an investigation as opposed to requesting
information that we hold. If you do not believe this is correct please let
us know.
Ngâ mihi,
Ane | Customer Care Coordinator
Customer and Network Performance
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
[2]image
show quoted sections
From: Steve Hall
Dear AT Official Information (AT),
Hi, Just following up on this, did you have an answer yet please ?
Yours sincerely,
Steve Hall
From: Transport Ops Feedback (AT)
Auckland Transport
Kia ora Steve
I’m the Customer Care Case Manager who’s looking into your case
My name is Ashley and I’m a Customer Care Case Manager at Auckland
Transport.
I’m responsible for looking into your case about Wiremu Street.
Thank you for bringing this issue to our attention.
We've started work with our Traffic Engineering Team and expect to get
back to you as soon as possible.
Remember, if you need to provide us with more information or have any
questions, you can simply reply to this email leaving the subject line as
it is.
Ngā mihi
Ashley
Customer Care Case Manager
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
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From: Steve Hall
Dear Transport Ops Feedback (AT),
Hi Ashley,
Did you receive any up date on this yet please ?
I appreciate this is a request for info, but would have liked this information sooner, as it has been 2.5 months now
Yours sincerely,
Steve Hall
From: Steve Hall
Dear Transport Ops Feedback (AT),
Can this please be answered, I get people are busy, but we are at the 4 month mark almost, for what I would have imagined was a reasonably simple request.
This is beyond what I would call an acceptable delay
Yours sincerely,
Steve Hall
From: Steve Hall
Dear Transport Ops Feedback (AT),
This now has been an unacceptable delay for what I consider a reasonably simple request.
I have contacted the ombudsman for further advice, and to expedite this information from you.
Yours sincerely,
Steve Hall
From: Transport Ops Feedback (AT)
Auckland Transport
Kia ora Steve
I’m the Customer Care Team Leader Transport Ops who’s looking into your
case
My name is Ronnie and I’m a Customer Care Team Leader Transport Ops at
Auckland Transport.
Firstly, thank you for your follow up email on the 4th March regarding an
update on what is happening with your case about orange cones on Wiremu
Street. I apologize for the delay in getting back to you.
I have engaged with our Road Corridor Access team to potentially conduct
an investigation into the location you provided where orange cones have
appeared on the road, blocking others from using the parking space. I can
confirm that there are no “Clearway” restrictions applicable on Wiremu
Street.
Once we have conducted an investigation, we will be sure to let you know
about the outcome.
Thank you for bringing this issue to our attention.
Remember, if you need to provide us with more information or have any
questions, you can simply reply to this email leaving the subject line as
it is.
Ngā mihi,
Ronnie Leavasa
Customer Care Team Leader Transport Ops
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz
Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.
References
Visible links
1. file:///tmp/www.at.govt.nz
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