Kia ora Frank,

 

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 4 November 2024 for fare increases implemented by AT
Metro since the rollout of zonal fares.

 

We hope to respond to your request as soon as possible, but no later than
the 2^nd of December 2024 which is 20 working days after the day your
request was received.

Your case is being managed by Katy, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1005476-G9H3W3.

 

Ngā mihi, 

 

Ane | Customer Care Coordinator 
Customer and Network Performance 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

[2]image

 

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Kia ora Frank,

 

I’m responsible for looking into the official information request you made
on 4 November 2024 in relation to fare increases implemented by AT Metro
since the rollout of the zonal fare.

We are granting your request, which means we will provide you with the
information we hold. We aim to have this information ready by 13 December
2024, or sooner. 
 
If you need to provide us with more information relevant to your request
or you have any questions, simply reply to this email leaving the subject
line as it is. We’ll make sure this information is added to your case.
 

Ngâ mihi,

Katy (she/her) | LGOIMA Business Partner
Customer Care Engagement | Customer and Network Performance
Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/

Kia ora Frank,

 

Further to the below, I’ve attached a response from Phil Wratt, Customer
Care Engagement Manager. I have also enclosed a supporting document. 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

Ngâ mihi,

Katy (she/her) | LGOIMA Business Partner
Customer Care Engagement | Customer and Network Performance
Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

 

 

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