Kia ora Erika,

 

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 7 February 2025 regarding school buses with rainbow
flags.

 

We hope to respond to your request as soon as possible, but no later than
7 March 2025, which is 20 working days after the day your request was
received. 

We may contact you if we require clarification, more time to respond, or
if your requested information is held by another agency.

Your case is being managed by Katy, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1055561-P8X5D6.

 

Ngā mihi,

Ane | Customer Care Coordinator 
Customer and Network Performance 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

[2]image

 

------------------- Original Message -------------------
From: Erika Whittome <[FOI #29987 email]>; 
Received: Fri Feb 07 2025 08:09:51 GMT+1300 (New Zealand Daylight Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>; 
Subject: Official Information request - School buses with Rainbow flags

Dear Auckland Transport, School has just started for the 2025 year and the
AT app shows rainbow flags on the school buses. Would you please supply
the following information? Please supply the minutes,  emails, business
case,  change forms and any other correspondence for the decision to add
rainbow flags to school buses on the "AT Mobile" App. Please supply the
above for the decision to add rainbow flags to buses in general on the AT
Mobile App. Please supply the cost for this modification to the AT Mobile
app to display rainbow flags on buses. Please share the start and end date
of the rainbow flags on school buses in the AT Mobile App. At the end of
the 2024 school year, school buses did not have rainbow flags on them in
the AT Mobile app. Yours faithfully, Erika Whittome
------------------------------------------------------------------- This
is an Official Information request made via the FYI website. Please use
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Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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Kia ora Erika,

 

I’ve attached the official information you asked for

On 7/02/2025 you asked for information relating to the rainbow flag on the
AT Mobile app.

 

I’ve attached the following documents:

* Response from Phil Wratt - Engagement Manager, Customer Care.
* Correspondence.

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

 

 

Ngā mihi

Anna 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz

Good morning Erika,

I refer to your follow up question relating to the rainbow flag on the AT
app. 

 

The rainbow flag appears automatically for Pride month.  It is based on
the reoccurrence of the event annually.  So it is zero additional effort.

 

Kind regards,

Anna.

 

From: Erika Whittome <[FOI #29987 email]>
Sent: Thursday, 6 March 2025 3:10 pm
To: AT Official Information (AT) <[email address]>
Subject: Re: Here’s the official information you asked for (case number
CAS-1055575-K7R7N9 ) CRM:01tM

 

Dear AT Official Information (AT), You have supplied a single cost figure.
Does that include the change requests in Jan and March to add and remove
the rainbow flag from the AT mobile app? Yours sincerely, Erika Whittome
-----Original Message-----

Dear AT Official Information (AT),

 

You have supplied a single cost figure. Does that include the change requests in Jan and March to add and remove the rainbow flag from the AT mobile app?

Yours sincerely,

 

Erika Whittome

 

-----Original Message-----

 

Kia ora Erika,

 

 

 

I’ve attached the official information you asked for

 

On 7/02/2025 you asked for information relating to the rainbow flag on the

AT Mobile app.

 

 

 

I’ve attached the following documents:

 

* Response from Phil Wratt - Engagement Manager, Customer Care.

* Correspondence.

 

 

 

Should you believe that we have not dealt with your request appropriately,

you are able to make a complaint to the Office of the Ombudsman in

accordance with section 27(3) of the LGOIMA Act and seek an investigation

and review in regard to this matter.

 

You can contact the Ombudsman at [1][1]https://urldefense.com/v3/__http://www.o... or

freephone 0800 802 602.

 

 

 

If you have any further queries, simply reply to this email leaving the

subject line as it is. We’ll make sure this information is added to your

case.

 

 

 

 

 

 

 

Ngā mihi

 

Anna 

 

LGOIMA Business Partner 

 

 

 

 

 

Auckland Transport

 

20 Viaduct Harbour Avenue, Auckland 1010

 

[2][2]http://www.at.govt.nz

 

 

 

 

 

Important notice: The contents of this email and any attachments may be

confidential and subject to legal privilege. If you have received this

email message in error please notify us immediately and erase all copies

of the message and attachments; any use, disclosure or copying of this

message or attachments is prohibited. Any views expressed in this email

may be those of the individual sender and may not necessarily reflect the

views of Auckland Transport.

 

References

 

Visible links

1. [3]file:///tmp/www.ombudsman.parliament.nz

2. [4]file:///tmp/www.at.govt.nz

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[5][FOI #29987 email]

 

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:

[6]https://urldefense.com/v3/__https://fyi....

 

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

 

-------------------------------------------------------------------

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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2. http://www.at.govt.nz/
3. file:///tmp/www.ombudsman.parliament.nz
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5. mailto:[FOI #29987 email]
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