Dear Accident Compensation Corporation,

On 19/02/16 ACC Government Services provided to me through FYI a copy of an image of a full Documents screen shot from Eos, which I appreciate and thank you for.

1). I am following up the receipt of the above mentioned screen shot with a new request under the OIA 1982 that the Accident Compensation Corporation make available to me copies of the screen shots that are generated from an ACC claimant Eos Party Level records on the ACC Party Level system for each of the following information classes that were displayed on the full Documents screen shot from Eos that was supplied to me through FYI on 19/02/16 or on a previous Contact screen that I had been provided.

Case Map,
General,
Entitlements,
Plan,
Managing,
Contacts,
Documents, which also show Documents for Claim and also Document
Groups
Tasks,
Injury,
Medical,
Employment
With an arrow tab to the right suggesting further tabs (please clarify what other information classes or information are displayed upon this tabs selection with a copy of a screen shot).

2). I am also following up the receipt of the above mentioned screen shot with a new request under the OIA 1982 that the Accident Compensation Corporation make available to me copies of the screen shots that are generated from an ACC claimant Eos Claims Level records on the ACC Claim Level system for each of the following information classes that were displayed on the full Documents screen shot from Eos that was supplied to me through FYI on 19/02/16 or on a previous Contact screen that I had been provided.

Case Map,
General,
Entitlements,
Plan,
Managing,
Contacts,
Documents, which also show Documents for Claim and also Document
Groups
Tasks,
Injury,
Medical,
Employment
With an arrow tab to the right suggesting further tabs (please clarify what other information classes or information are displayed upon this tabs selection with a copy of a screen shot).

3). In addition please supply all official information in respect of the training manuals/procedural documentation associated with the use of these Eos Claims and Party Level systems.

4). In addition please supply similar material as requested in 1). 2). and 3). above, that specifically applies to the ACC systems in which the following information is held by ACC in relation to an ACC claimant,;

i). ACC legal advice and opinion, sought or requested

ii). ACC internal and external reviews of a claimants file,

iii) information stored by the ACC Investigation's Unit.

5). I also respectfully request that you identify and name the systems and levels that the information in 4). i), ii). and iii). is stored in i.e. claims level and party level, apply to the claims management….is there a legal level, review level and investigation level and if so please clarify the correct and exact ACC terminology in terms of the systems and levels that ACC hold legal, review and investigation information in.

6). In respect of 4) i)., ii). and iii) above please provide all official information on the numerical format of the unique identifiers/ACC specific numbers that would apply to each of the separate categories of information enquired about in 4. i)., ii). and iii) above. This information should include the number of numbers and or letters that are used to form the unique identifier.

As an example both claims and complaint numbers both have numeric identifiers of 11 numbers/characters, whilst a client PID (which I assume is an ACC claimants Part Identification number) has 8 characters the first being a letter followed by 7 numbers.

7). Please provide all official information on how an ACC claimant can obtain confirmation from ACC as to the exact terminology of the systems and levels the information I have sought in request 5). above is held, and at the same how a claimant can be provided with from ACC confirmation of the claimants own individual unique identifiers as requested in 6). above, that are directly associated with the systems and levels that legal, review and investigation information regarding that claimant held by ACC.

8). Please provide copies of all ACC policy documentation and training manuals that are relied upon and used in response to an ACC Claimant's request for information in respect of legal, review and investigation material held about the claimant by ACC when a client's request for the specific information that has been identified in requests 4). through to 7) is made.

9). Upon receipt to the claimant of the information detailed in requests 4) through to 7). above, and a client applying to ACC for access to the information held in the systems and levels identified in 4). above, please provide copies of all ACC policy documentation and training manuals that are relied upon and used in response to an ACC Claimant's request for information in respect of legal, review and investigation material held about the claimant by ACC in this instance.

10). Please provide any and all official information in respect of ACC procedural policy, or other communication, either historical or current that seeks to restrict a claimants access to being provided with the legal, review and investigation information held by ACC that relate to the ACC claimant.

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

Yours faithfully,

David Lawson

Dear Government Services,

Thank you for the information supplied 31 March 2016, and my apologies for not updating my request earlier.

I have reviewed the higher level documentation that you have supplied and respectfully request the following OIA detailed in AppendixOne.zip under Documents;

Secure a document
Cancel, delete or remove a document
Move documents
Manage doc. groups
About documents in Eos
Review & print documents from interview script
Print documents
Manage bulk print properties

and under Contact

Contact
Email Toolset

I appreciate your assistance in these matters, and would appreciate the supply of this information returned via the FYI site.

Yours sincerely,

David Lawson