Dear Mr Berry,
We confirm receipt of your request under the Official Information Act and
will respond by 24 March 2021.
Kind regards,
OIA Officer
NZ Post

--------------------------------------------------------------------------

From: Jonathan Berry <[FOI #14752 email]>
Sent: Wednesday, 24 February 2021 1:42 PM
To: Oia Officer <[email address]>
Subject: Official Information request - Number of untracked National and
International parcels that don't arrive
 
Dear New Zealand Post Limited,

I would like to know what percentage of international parcels never arrive
to their destination.
I would also like to know separately what percentage of national parcels
never arrive to their destination.

If NZ post has no knowledge of this, then I would like to know why they
have not tried to establish the reliability of their service, I would
suggest that in such an event they produce a questioner to ask people
about packages, both national and international to try and establish this
information.

Yours faithfully,
Jonathan Berry

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #14752 email]

Is [New Zealand Post request email] the wrong address for Official Information
requests to New Zealand Post Limited? If so, please contact us using this
form:
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Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
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ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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Dear Mr Berry,
You have requested the following information under the Official
Information Act:
I would like to know what percentage of international parcels never arrive
to their destination.
I would also like to know separately what percentage of national parcels
never arrive to their destination.
​I confirm that NZ Post does not record information in relation to
untracked parcels, with the result that we are unable to calculate which
percentage of all international and domestic parcels "never arrive at
their destination". In addition, NZ Post is not informed in all cases
whether or not a parcel has arrived at its destination.
Kind regards,
OIA Officer
NZ Post

--------------------------------------------------------------------------

From: Jonathan Berry <[FOI #14752 email]>
Sent: Wednesday, 24 February 2021 1:42 PM
To: Oia Officer <[email address]>
Subject: Official Information request - Number of untracked National and
International parcels that don't arrive
 
Dear New Zealand Post Limited,

I would like to know what percentage of international parcels never arrive
to their destination.
I would also like to know separately what percentage of national parcels
never arrive to their destination.

If NZ post has no knowledge of this, then I would like to know why they
have not tried to establish the reliability of their service, I would
suggest that in such an event they produce a questioner to ask people
about packages, both national and international to try and establish this
information.

Yours faithfully,
Jonathan Berry

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #14752 email]

Is [New Zealand Post request email] the wrong address for Official Information
requests to New Zealand Post Limited? If so, please contact us using this
form:
[1]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

This email with any attachments is confidential and may be subject to
legal privilege. If it is not intended for you please reply immediately,
destroy it and do not copy, disclose or use it in any way.

References

Visible links
1. https://urldefense.com/v3/__https://fyi....
2. https://urldefense.com/v3/__https://fyi....

hide quoted sections

Hi Jonathan

Apologies for the delay in replying to your request. Unfortunately we cannot provide this information as it has been withheld on commercial sensitivity grounds.

You may raise any concerns you have about our decision to withhold information with the Ombudsman at https://www.ombudsman.parliament.nz/what...

Regards
OIA Officer
Tukurau Aotearoa | New Zealand Post Limited

-----Original Message-----
From: Jonathan Berry <[FOI #14752 email]>
Sent: Wednesday, 24 February 2021 1:43 PM
To: Oia Officer <[email address]>
Subject: Official Information request - Number of untracked National and International parcels that don't arrive

Dear New Zealand Post Limited,

I would like to know what percentage of international parcels never arrive to their destination.
I would also like to know separately what percentage of national parcels never arrive to their destination.

If NZ post has no knowledge of this, then I would like to know why they have not tried to establish the reliability of their service, I would suggest that in such an event they produce a questioner to ask people about packages, both national and international to try and establish this information.

Yours faithfully,
Jonathan Berry

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #14752 email]

Is [New Zealand Post request email] the wrong address for Official Information requests to New Zealand Post Limited? If so, please contact us using this form:
https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.

hide quoted sections