Complaint procedure for your contractor NGA MATAAPUNA ORANGA
T Barnett made this Official Information request to Bay of Plenty District Health Board
The request was successful.
From: T Barnett
Dear Bay of Plenty District Health Board,
I am a New Zealand citizen and reside in New Zealand
Under the OIA, I request a copy of the following
1- Complaint procedure for your contractor NGA MATAAPUNA ORANGA
2- Expected response timeframe for emails sent to "[email address] and a breakdown for last year of how many responses fit within the expected timeframe
Information held by a contractor to an OIA organisation is deemed held by that organisation, if it is in the contractor's capacity as contractor. NGA MATAAPUNA ORANGA is contracted by Bay of Plenty DHB.
Yours faithfully,
T Barnett
From: T Barnett
Dear Bay of Plenty District Health Board,
The response to my request has been delayed, I was expecting a response to my request by May 07, 2021.
Yours faithfully,
T Barnett
From: Maria Moller
Bay of Plenty District Health Board
On behalf of Debbie Brown, Senior Advisor, Governance & Quality- BOPDHB
We acknowledge receipt of your email and will respond as soon as
possible.
*Please note that OIA requests should be sent to our OIA email address
[1][email address] and not our Comms address.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [2][email address] | W:
[3]www.bopdhb.govt.nz
[4]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: Maria Moller
Bay of Plenty District Health Board
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
In response to your request of 8 May 2021, we provide the attached
information.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [1][email address] | W:
[2]www.bopdhb.govt.nz
[3]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: Maria Moller <[email address]>
Sent: Monday, 10 May 2021 4:06 pm
To: [FOI #15112 email]
Subject: Official Information request - Complaint procedure for your
contractor NGA MATAAPUNA ORANGA
On behalf of Debbie Brown, Senior Advisor, Governance & Quality- BOPDHB
We acknowledge receipt of your email and will respond as soon as
possible.
*Please note that OIA requests should be sent to our OIA email address
[4][email address] and not our Comms address.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [5][email address] | W:
[6]www.bopdhb.govt.nz
[7]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: T Barnett
Dear Maria Moller,
I have asked them for this information, they have not provided it and did not respond at all.
That is why I have used the OIA to request this information
Under the Act Information held by a contractor to an OIA organisation is deemed held by that organisation, if it is in the contractor's capacity as contractor.
NGA MATAAPUNA ORANGA is contracted by Bay of Plenty DHB.
Are you saying that both the DHB, and your contractor NMO do not hold this information ?
Yours sincerely,
T Barnett
From: Maria Moller
Bay of Plenty District Health Board
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
We are following up on your email of 15 May 2021 and will come back to you
as soon as we can.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [1][email address] | W:
[2]www.bopdhb.govt.nz
[3]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: Maria Moller
Bay of Plenty District Health Board
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
In response to your request of 15 May 2021, we can advise that Nga
Mataapuna Oranga have asked that you contact them directly on 075794930
between normal working hours or email Moana on [1][email address] so that
they can address the matter directly with you.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [2][email address] | W:
[3]www.bopdhb.govt.nz
[4]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: Maria Moller <[5][email address]>
Sent: Monday, 24 May 2021 9:00 am
To: T Barnett <[6][FOI #15112 email]>
Subject: OIA Request - Complaint procedure for Nga Mataapuna Oranga
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
We are following up on your email of 15 May 2021 and will come back to you
as soon as we can.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [7][email address] | W:
[8]www.bopdhb.govt.nz
[9]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: T Barnett
Dear Maria Moller,
I have intentionally used FYI.org.nz - is a website that allows New Zealanders to publicly lodge Official Information Act (OIA) and Local Government Official Information and Meetings Act (LGOIMA) requests online.
I have done this as I believe that in many instances this can be mutually beneficial for the requester and for the responding government department (such as avoiding duplicated responses).
I am unaware of any internal public portal that is used by the BOPDHB that shares OIA requests
someone else is also following this request, and would be excluded if I started to correspond directly via email with Moana or over the phone.
I would like to continue with this request in the original manner that it was started. I do not want to be told over the phone what the complaint procedure is
I am happy for any questions that she has about the original request to be asked on here,
1- Complaint procedure for your contractor NGA MATAAPUNA ORANGA
2- Expected response timeframe for emails sent to "[email address] and a breakdown for last year of how many responses fit within the expected timeframe
the request was to the BOPDHB, about its contractor
Information held by a contractor to an OIA organization is deemed held by that organization, if it is in the contractor's capacity as contractor.
NGA MATAAPUNA ORANGA is contracted by Bay of Plenty DHB.
Yours sincerely,
T Barnett
From: Maria Moller
Bay of Plenty District Health Board
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
We refer to your email of 13 June 2021.
1. BOPDHB does not hold the complaint procedure for Nga Mataapuna
Oranga. We are not required to hold a copy of complaint procedures
for our contractors.
2. BOPDHB does not know the expected response timeframes for emails sent
to Nga Mataapuna Oranga.
3. Our website team have been developing the proactive release of our OIA
responses on our website and this should go live in the next week or
so.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [1][email address] | W:
[2]www.bopdhb.govt.nz
[3]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: Maria Moller
Bay of Plenty District Health Board
image001.jpg
6K
Download
21 0058 Nga Mataapuna Oranga Response.pdf
225K
Download
View as HTML
QUA103 Complaints Policy.pdf
720K
Download
View as HTML
QUA303 Complaints Process Flowchart.pdf
425K
Download
View as HTML
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
Following your email of 8 April 2021 and subsequent concerns, we have
followed up with Nga Mataapuna Oranga again who reviewed the matter and
have now provided us with attached documents and following information.
[1][email address]
There was a period from 14 January 2021 when a staff member left the
organisation and that email address was not being monitored or redirected.
This matter has now been resolved and this email address is monitored
regularly and emails are forwarded to the relevant staff member for follow
up. The auto message response has also been updated.
Website
Website contact link fixed.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [2][email address] | W:
[3]www.bopdhb.govt.nz
[4]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: Maria Moller <[5][email address]>
Sent: Tuesday, 22 June 2021 3:08 pm
To: [6][FOI #15112 email]
Subject: OIA Request - Complaint procedure for Nga Mataapuna Oranga
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
We refer to your email of 13 June 2021.
1. BOPDHB does not hold the complaint procedure for Nga Mataapuna
Oranga. We are not required to hold a copy of complaint procedures
for our contractors.
2. BOPDHB does not know the expected response timeframes for emails sent
to Nga Mataapuna Oranga.
3. Our website team have been developing the proactive release of our OIA
responses on our website and this should go live in the next week or
so.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [7][email address] | W:
[8]www.bopdhb.govt.nz
[9]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
From: Maria Moller
Bay of Plenty District Health Board
image001.jpg
6K
Download
21 0058 Complaints Procedure for Nga Mataapuna Oranga V2 2022.pdf
1.3M
Download
View as HTML
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
Following your email of 8 April 2021 and subsequent concerns, we have
again requested the information from Nga Mataapuna Oranga who have now
provided us with attached information.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [1][email address] | W:
[2]www.bopdhb.govt.nz
[3]CARE email signature 3
From: Maria Moller <[email address]>
Sent: Monday, 4 April 2022 4:41 pm
To: [FOI #15112 email]
Subject: OIA Request - Complaint Procedure for Nga Mataapuna Oranga
Importance: High
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
Following your email of 8 April 2021 and subsequent concerns, we have
followed up with Nga Mataapuna Oranga again who reviewed the matter and
have now provided us with attached documents and following information.
[4][email address]
There was a period from 14 January 2021 when a staff member left the
organisation and that email address was not being monitored or redirected.
This matter has now been resolved and this email address is monitored
regularly and emails are forwarded to the relevant staff member for follow
up. The auto message response has also been updated.
Website
Website contact link fixed.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [5][email address] | W:
[6]www.bopdhb.govt.nz
[7]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
From: Maria Moller <[8][email address]>
Sent: Tuesday, 22 June 2021 3:08 pm
To: [9][FOI #15112 email]
Subject: OIA Request - Complaint procedure for Nga Mataapuna Oranga
On behalf of Debbie Brown, Senior Advisor Governance and Quality
Dear T Barnett
We refer to your email of 13 June 2021.
1. BOPDHB does not hold the complaint procedure for Nga Mataapuna
Oranga. We are not required to hold a copy of complaint procedures
for our contractors.
2. BOPDHB does not know the expected response timeframes for emails sent
to Nga Mataapuna Oranga.
3. Our website team have been developing the proactive release of our OIA
responses on our website and this should go live in the next week or
so.
Kind regards.
Maria Moller
PA to Senior Advisor Governance & Quality
Governance & Quality / CEO Office
Bay of Plenty District Health Board| Tauranga Hospital | Cameron Road |
Private Bag 12024 | Tauranga 3143
T: 07 579 8545 | E: [10][email address] | W:
[11]www.bopdhb.govt.nz
[12]CARE email signature 3
Notice of Legal Status and Confidential Information: This electronic mail
message and any accompanying attachments may contain information that is
privileged and CONFIDENTIAL. If you are not the intended recipient you are
advised that any use, review, dissemination, distribution or reproduction
of the information is strictly prohibited and may be unlawful. If you have
received this document in error, please notify the sender immediately and
destroy the message.
show quoted sections
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