Delays to roll-out of "AT HOP Day Pass"
Nigel Jones made this Official Information request to Auckland Transport
The request was successful.
From: Nigel Jones
Dear Auckland Transport,
The Board Report for Item 8 of the Public section of April Auckland Transport included the following statement in regards to the launch of an "AT Hop Daily Pass" that would replace the Discovery Pass that was in open circulation prior to the AT Hop rollout (my understanding is that this is barely available now):
"Testing of a new AT HOP Day Pass is underway for targeted introduction by May 2014 across bus, rail and ferry. The pass will offer greater flexibility through three separate geographic zones compared with the existing and to be withdrawn paper Discovery Day Pass. Existing Discovery Day Pass will remain in market until at least 31st May, to ensure customers still have access to multi-modal travel product." (Page 31, Retrieved 21 May 2014 from https://at.govt.nz/media/417390/8-Chief-...)
As we are well into May and the statement implies 'targeted introduction by May 2014', I think it's fair to say that the project has been delayed in some way, therefore I'm interested in any correspondence related to:
- Information from either session of the board meeting on 29 April 2014 that may provide insight into reasons for delays of this project.
- Internal communications relating to delays on the AT Hop Day Pass project
Yours faithfully,
Nigel Jones
From: Info (AT)
Thank you for contacting Auckland Transport.
Your enquiry will be referred to a member of our customer services team,
who will respond to you directly or refer your query to the appropriate
business unit.
If you have requested feedback, we aim to respond to all correspondence
within 10 working days.
If you have an urgent enquiry, please phone our call centre on 09 355
3553. The Auckland Transport call centre is open 24 hours a day, 7 days a
week, including public holidays.
Kind regards
Auckland Transport
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550
[1]www.aucklandtransport.govt.nz
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. file:///tmp/www.aucklandtransport.govt.nz
Good morning Mr Jones,
Please find attached an acknowledgement for information requested from
Auckland Transport under the Local Government Official Information and
Meetings Act 1987.
Kind regards
Jo Garwood | Auckland Transport
6 Henderson Valley Rd, Henderson, Auckland 0612
Private Bag 92250, Auckland 1142
P 09 355 3553 | F 09 355 3550 | [1]www.aucklandtransport.govt.nz
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
From: Nigel Jones
Good Afternoon Jo/Colin,
While I'm not surprised that there is nothing from Thales in the set of documents provided (as technically that is not internal communications), I do suspect that there may be a missing document and would appreciate if you could quickly get back to me.
In particular, I'm surprised that there is nothing from the AIFS team requesting that the originally quoted text be dropped from the board report, or for a replacement briefing be provided to the AT Broad for future meetings as at the quoted text conspicuously disappeared from last months meeting.
Yours sincerely,
Nigel Jones
From: Nigel Jones
Dear Auckland Transport,
In addition to my previous reply, while discussing your LGOIMA response, and after writing about it, it was pointed out to me that FYI's automatic PDF-to-text scripts have found your blackout to be ineffective (it seems upon investigation that you've set background & foreground to black, instead when the PDF's were converted to plain text, the text was exposed.
I've already relayed a message via the contact centre about this, but since then the fyi.org.nz admins have hidden the request from public view until you can resend properly redacted copies of the files, at which time they will delete the previous copies and republish the request.
Yours sincerely,
Nigel Jones
From: CustomerLiaison (AT)
image002.png
47K
Download
Status Update for AIFS Day Pass implmentation.pdf
300K
Download
View as HTML
Daily Pass project status report 6 May.pdf
274K
Download
View as HTML
Daily Pass Project Status Report 06May.pdf
248K
Download
View as HTML
Day Pass Test status.pdf
517K
Download
View as HTML
CAS 285284 S9J5K0 Final.pdf
73K
Download
View as HTML
Good afternoon Mr Jones,
Please find attached the updated version of the information requested
under the Local Government Official Information and Meetings Act 1987 from
Auckland Transport.
Kind regards
Jo Garwood | Customer Liaison
Advisor
6 Henderson Valley Rd,
Henderson, Auckland 0612 [2]Description:
Private Bag 92250, Auckland 1142 http://www.aucklandtransport.govt.nz/Sit...
P 09 366 6400 | F 09 355 3550 |
[1]www.aucklandtransport.govt.nz
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
From: CustomerLiaison (AT)
Dear Mr Jones
Thank you for your correspondence of 19 June 2014 in reply to our LGOIMA
response dated 19 June 2014.
Please refer to the attached response from our Public Transport Group
Manager Mark Lambert for your perusal.
Kind regards,
Kasun | Customer Liaison Advisor [2]Description: Description:
6 Henderson Valley Road, Henderson, Waitakere Description: Description:
0612 Description: Description:
Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Email-Signature
Phone 09 447 4596 | Fax 09 355 3550
[1]www.aucklandtransport.govt.nz |
WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.
References
Visible links
1. http://www.aucklandtransport.govt.nz/
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
This request has been marked for review by the site administrators, who have not hidden it at this time. If you believe it should be hidden, please contact us.
