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Thank you for contacting us. We will respond to your message within four
working days. 

For our current response to COVID19 alert levels please click [4]here. 

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online
via [5]MyAccount.  

If you have applied for a refund, applications are processed within 10
working days. 
 
For other billing enquiries: 
If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading. 

If you have applied for a leak allowance, applications are processed
within 15 working days and are granted at our discretion.  

For urgent leaks or wastewater issues: 
Please call us on 09 442 2222 (press 1) or log this through our [6]chat
service. All leaks are attended to in order of priority and safety. If you
have already reported a leak and it appears to be getting worse, please
call us so we can keep our crew updated.  
 
Water is Precious:

We will continue to encourage the Auckland community to use water wisely
as it is a limited resource.  Find out more about the plan here
- [7]https://waterefficiencyplan.watercare.co...

 

Kind regards,  

Watercare Services Limited  

 

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5. https://www.watercare.co.nz/Manage-accou...
6. https://www.watercare.co.nz/Contact
7. https://waterefficiencyplan.watercare.co...

Good afternoon

 

On behalf of Rob Fisher, please find attached letter in response to your
request for information.

 

Kind regards,

Pinaz Pithadia  |  Governance & Research Administrator

Watercare Services Limited

[mobile number]

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [1]www.watercare.co.nz

 



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From: Sapoa Rimoni <[2][FOI #17497 email]>
Date: Tuesday, 9 November 2021, 16:02:18
To: OIA/LGOIMA requests at Watercare <[3][Watercare request email]>
Subject: Official Information request - Mandatory vaccination for all
workers and member of public entering Watercare grounds.

CAUTION:External Email!

Dear Watercare Services Limited,

It has been confirmed that Watercare has implemented a policy that
requires all staff and visitors to be fully vaccinated with the covid-19
vaccine before being allowed to enter any Watercare grounds.

A plain reading of various Acts such as NZ Bill of rights Act, Privacy Act
and Human Rights Act, seem to indicate that employees have the right to
decide whether they want any medical treatment including vaccines, a right
to privacy about their decision, and a right to not be discriminated
against, because of their vaccination status.

Question;

1. Is the blanket mandate lawful and if so what law has watercare used to
justify the mandate.
2. Where is the risk assessment that needs to be completed to determine if
a role needs to be completed by a vaccinated person?
3. What law has been used to mandate the vaccine for all visitors?

Yours faithfully,
A concerned customer

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[4][FOI #17497 email]

Is [5][Watercare request email] the wrong address for Official Information requests
to Watercare Services Limited? If so, please contact us using this form:
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Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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References

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