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Thank you for contacting us. We will respond to your message within four
working days. 

For our current response to COVID19 alert levels please click [4]here. 

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online
via [5]MyAccount.  

If you have applied for a refund, applications are processed within 10
working days. 

Special Readings:

Special & Final reading requests will be processed in order of booking
date, rather than in the order received.

For other billing enquiries: 
If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading. 

If you have applied for a leak allowance, applications are processed
within 15 working days and are granted at our discretion.  

 

For urgent leaks or wastewater issues: 
Please call us on 09 442 2222 (press 1) or log this through our [6]chat
service. All leaks are attended to in order of priority and safety. If you
have already reported a leak and it appears to be getting worse, please
call us so we can keep our crew updated.  
 
Water is Precious:

We will continue to encourage the Auckland community to use water wisely
as it is a limited resource.  Find out more about the plan here
- [7]https://waterefficiencyplan.watercare.co...

 

Kind regards,  

Watercare Services Limited  

 

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1. file:///tmp/cid:filelist.xml@01D8323F.F1053B50
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4. https://www.watercare.co.nz/Help-and-adv...
5. https://www.watercare.co.nz/Manage-accou...
6. https://www.watercare.co.nz/Contact
7. https://waterefficiencyplan.watercare.co...