Kia ora J Diprose,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated the 14^th of October 2022 for data relating to ferry
service reliability.

We hope to respond to your request as soon as possible, but not later than
the 14^th of November 2022, which is 20 working days after the day your
request was received. If we aren’t able to respond to your request by
then, we will notify you of an extension of that timeframe.

Your case is being managed by Samira, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-636083-M9M2B3.

Ngâ mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

From: J Diprose <[FOI #20854 email]>;
Received: Fri Oct 14 2022 12:20:11 GMT+1300 (New Zealand Daylight Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - Waiheke ferry service database

Dear Auckland Transport,

Please provide the Waiheke ferry service database discussed in the RNZ article "Waiheke ferry service database to test Fullers reliability" published on 17 June 2019: [2]https://urldefense.com/v3/__https://www.... .

Please also advise as to whether a similar database exists for tracking ferry service reliability for ferry services other than Waiheke, e.g. ferries travelling to and from Hobsonville Point. If such a database exists, please also provide it.

Yours faithfully,

J Diprose

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #20854 email]

Is [Auckland Transport request email] the wrong address for Official Information requests to Auckland Transport? If so, please contact us using this form:
[3]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[4]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

show quoted sections

Kia ora J Diprose,
 
I’m the LGOIMA Business Partner who’s looking into your case
My name is Samira and I’m a LGOIMA Business Partner at Auckland
Transport.  I refer to your official information request sent on 14
October 2022 requesting below information. 
 
Dear Auckland Transport,
Please provide the Waiheke ferry service database discussed in the RNZ
article "Waiheke ferry service database to test Fullers reliability"
published on 17 June
2019: [1]https://urldefense.com/v3/__https://www.....
Please also advise as to whether a similar database exists for tracking
ferry service reliability for ferry services other than Waiheke, e.g.
ferries travelling to and from Hobsonville Point. If such a database
exists, please also provide it.
 
I just wanted to advise that we don't hold the database mentioned in the
article. The article is about a commitment made by Council.  In addition,
the Waiheke ferry is a commercial service, and we don’t hold performance
data as we do for other routes.
 
We do have reliability data for our contracted services and can provide
that. Are you able to clarify the interval (daily, weekly, monthly
etc.) and date range for me please?
 

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://urldefense.com/v3/__https:/www.r...
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora J Diprose, 
 
Thank you for your below email. I will transfer the first part of your
request to Auckland Council and will advise when they have accepted the
transfer. I have forwarded the second part of your request regarding the
liability to the appropriate Business Unit and will let you know once I
have heard back from them.
 
Have a good long weekend ahead, 

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

 
------------------- Original Message

show quoted sections

Please use this email address for all replies to this request:
[FYI request #20854 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[5]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://urldefense.com/v3/__https://www....{3}nbsp;.
3. https://urldefense.com/v3/__https:/www.r...
4. https://urldefense.com/v3/__https://covi...
5. https://urldefense.com/v3/__https://fyi....

Kia ora J Diprose,
 
Certain aspects of your LGOIMA request align more closely with the
functions of Auckland Council (AC) and therefore will be transferred to
them to respond. 
 
The below questions will be transferred to AC:
 
Please provide the Waiheke ferry service database discussed in the RNZ
article "Waiheke ferry service database to test Fullers reliability"
published on 17 June
2019: [1]https://urldefense.com/v3/__https://www.....
 
We don’t hold the database mentioned in the article. The remaining
questions will be responded to by Auckland Transport (AT).
 

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://urldefense.com/v3/__https://www....
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora,

 

Your request for information has been referred to our Official Information
Team. We will be reponding to the below request:

 

Please provide the Waiheke ferry service database discussed in the RNZ
article "Waiheke ferry service database to test Fullers reliability"
published on 17 June 2019

 

I have attached an information sheet on our processes and requirements
under the Local Government Official Information and Meetings Act 1987.

 

We will respond to your request as soon as possible and in any event no
later than 20 working days after the day your request was received. This
will be by 21 november 2022.

 

If you have further questions please feel free to contact Elaine Tunai-Po
([1][email address]) on 09 301 0101, quoting
reference 8140010957.

 

 

Ngā mihi,

The Privacy and LGOIMA team

Auckland Council

 

 

 

[2]Child and woman reading together and the words 'Every year 16,151,500
pirates, dragons and detectives come alive

CAUTION: This email message and any attachments contain information that
may be confidential and may be LEGALLY PRIVILEGED. If you are not the
intended recipient, any use, disclosure or copying of this message or
attachments is strictly prohibited. If you have received this email
message in error please notify us immediately and erase all copies of the
message and attachments. We do not accept responsibility for any viruses
or similar carried with our email, or any effects our email may have on
the recipient computer system or network. Any views expressed in this
email may be those of the individual sender and may not necessarily
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References

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Kia ora J Diprose, 
 
Many thanks for your previous correspondence. I refer to your below
request:
 
I would like the original reliability data for all bus, train and ferry
services, for all time, without the data being aggregated.
 
The requested information as currently framed will be very difficult to
meet without substantial collation or research. It will be around
12,000-15,000 records per day. We currently have four years of data
available (22 million rows of data), and the rest needs to be unarchived. 
Unless your request is amended, we may have to refuse it under section
17(f) of the LGOIMA, which applies where the information cannot be made
available without substantial collation or research.
 
We can provide the data for smaller timeframes, so that you can compare
performance. e.g., a sample month in 2022 vs same month in 2019?
 
Please let us know before 1 November 2022 whether you are prepared to
amend your request.
 
Please let me know if you wish to discuss this.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Kia ora J Diprose, 
 
Many thanks for your previous correspondence. 
 
Auckland Transport uses an industry standard relational database that
enables us to export data in whatever format is required. Unfortunately,
the database schema documentation is considered commercially
sensitive, and we won't be able to share that with you. In addition, due
to security reasons, we won't be able to accept the command from you. 
 
The Patronage data are published on our website and are available [1]here.
This information cover patronage, punctuality and reliability of services
overall, by month and by route. In addition to this, as previously
advised, we can provide the data for smaller timeframes, so that you can
compare the performance for sample month vs the same month in another
year. 
 
Please advise whether you are prepared to amend your request.
 
Please let me know if you wish to discuss this.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://at.govt.nz/about-us/reports-publ...
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora J Diprose,
 
We are granting your request in part which means we hold some of the
information you have requested, and we will provide it.  We are in the
process of having the response approved and it will take us a little bit
longer to prepare the letter for release. We estimate the information will
be ready by 18 November 2022.

Please let us know if you would like to discuss the decision.

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available
at [1]www.ombudsman.parliament.nz or freephone 0800 802 602.
 

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. https://urldefense.proofpoint.com/v2/url...
https://urldefense.proofpoint.com/v2/url...
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Tçnâ koe J Diprose

 

Your request for information below was transferred from Auckland Transport
to Auckland Council to provide a response.

 

Request:

Please provide the Waiheke ferry service database discussed in the RNZ
article "Waiheke ferry service database to test Fullers reliability"
published on 17 June 2019:
[1]https://urldefense.com/v3/__https://www....
.

 

Your request was sent to the Mayor’s office and Councillor’s support
office to look into, after an extensive search I can confirm that Auckland
Council does not hold the Waiheke ferry service database requested.

 

What we were able to find was some information referencing the database
initiative, Operating report and Waiheke Service update which was provided
to Auckland Council.

If this is information you may be interested in, I can consult with the
Fullers group Ltd if they are happy for us to release the information.

 

Please let me know and I can start the consultation process.

 

Many thanks.

 

 

Nâku noa, nâ | Regards

 

Elaine Tunai-Po | Privacy & Official Information Team

Governance Services| Auckland Council - Te Kaunihera ô Tâmaki Makaurau

Level 25 South, 135 Albert Street, Auckland 1010

Visit our website: [2]www.aucklandcouncil.govt.nz

 

[3]Child and woman reading together and the words 'Every year 16,151,500
pirates, dragons and detectives come alive

CAUTION: This email message and any attachments contain information that
may be confidential and may be LEGALLY PRIVILEGED. If you are not the
intended recipient, any use, disclosure or copying of this message or
attachments is strictly prohibited. If you have received this email
message in error please notify us immediately and erase all copies of the
message and attachments. We do not accept responsibility for any viruses
or similar carried with our email, or any effects our email may have on
the recipient computer system or network. Any views expressed in this
email may be those of the individual sender and may not necessarily
reflect the views of Council.

References

Visible links
1. https://urldefense.com/v3/__https://www....
2. file:///tmp/blocked::http:/www.aucklandcouncil.govt.nz/
3. https://www.aucklandlibraries.govt.nz/?u...

Thank you J Diprose, I will consult with Fullers Group Ltd and advise as
soon as I hear back.

 

Many thanks.

 

Nga mihi

 

Elaine Tunai-Po

Privacy & Official Information Team

 

From: J Diprose <[FOI #20854 email]>
Sent: Wednesday, 16 November 2022 8:07 am
To: Elaine Tunai-Po <[email address]>
Subject: Re: LGOIMA - 8140010957 - Waiheke ferry service database

 

Hi Samira and Elaine

Thank you for your correspondence.

> In addition to this, as previously advised, we can provide the data for
smaller timeframes, so that you can
> compare the performance for sample month vs the same month in another
year.
> Please advise whether you are prepared to amend your request.

I will amend my request to get the raw data for September 2019 and
September 2022. Thank you for offering to get the data.

> What we were able to find was some information referencing the database
> initiative, Operating report and Waiheke Service update which was
provided
> to Auckland Council.
> If this is information you may be interested in, I can consult with the
> Fullers group Ltd if they are happy for us to release the information.

Thank you, this would be great.

Yours sincerely,

J Diprose

show quoted sections

Kia ora J Diprose, 
 
I’ve attached the official information you asked for
I refer to your LGOIMA request dated 14 October 2022 requesting
reliability data of all Public Transport. 
 
I’ve attached a response from Darek Koper, Group Manager Metro Services.

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
 
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
 
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora J Diprose, 
 
Many thanks for your below email.
 
Unfortunately, I cannot find the email you are referring to. We will log a
new case for you and hope to respond to your request as soon as possible,
but not later than 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

 
 
------------------- Original Message

show quoted sections

Please use this email address for all replies to this request:
[FOI #20854 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[4]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://urldefense.com/v3/__http://www.o...
3. https://urldefense.com/v3/__https://covi...
4. https://urldefense.com/v3/__https://fyi....

Kia ora J Diprose,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated the 17^th of November 2022 for data relating to ferry
service reliability in September of 2019 and September of 2022.

We hope to respond to your request as soon as possible, but not later than
the 15^th of December 2022, which is 20 working days after the day your
request was received. If we aren’t able to respond to your request by
then, we will notify you of an extension of that timeframe.

Your case is being managed by Samira, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-651354-B7F0S9.

Ngâ mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

From: J Diprose <[FOI #20854 email]>;
Received: Thu Nov 17 2022 10:17:01 GMT+1300 (New Zealand Daylight Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Re: Here is the Official Information you asked for (Case number
CAS-636083-M9M2B3) CRM:016180000299

Dear Samira

Will you be providing the the raw data for September 2019 and
September 2022, as per my amended request dated November 16 2022?

Yours sincerely,

J Diprose

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [2]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [3]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://at.govt.nz/COVID-19
3. https://covid19.govt.nz/

Tēnā koe J Diprose

 

I am emailing to advise that we need to extend the timeframe for
communicating a decision on your request for Waiheke ferry service
database.

We have collated information and are currently consulting on its release,
however we need more time to complete our consultations. I am therefore
extending the timeframe for this request to 12 December 2022 under Section
14 (1) (b) Consultations necessary to make a decision on the request are
such that a proper response to the request can not reasonably be made
within the original time limit.

 

Please note this is a maximum timeframe and we will endeavour to respond
sooner if possible.

 

You have the right to complain to the Ombudsman about this extension.
Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

 

Nāku noa, nā | Regards

 

Elaine Tunai-Po | Privacy & Official Information Business Partner

Governance Services| Auckland Council - Te Kaunihera ō Tāmaki Makaurau

Level 25 South, 135 Albert Street, Auckland 1010

Visit our website: [2]www.aucklandcouncil.govt.nz

 

From: J Diprose <[FOI #20854 email]>
Sent: Wednesday, 16 November 2022 8:07 am
To: Elaine Tunai-Po <[email address]>
Subject: Re: LGOIMA - 8140010957 - Waiheke ferry service database

 

Hi Samira and Elaine

Thank you for your correspondence.

> In addition to this, as previously advised, we can provide the data for
smaller timeframes, so that you can
> compare the performance for sample month vs the same month in another
year.
> Please advise whether you are prepared to amend your request.

I will amend my request to get the raw data for September 2019 and
September 2022. Thank you for offering to get the data.

> What we were able to find was some information referencing the database
> initiative, Operating report and Waiheke Service update which was
provided
> to Auckland Council.
> If this is information you may be interested in, I can consult with the
> Fullers group Ltd if they are happy for us to release the information.

Thank you, this would be great.

Yours sincerely,

J Diprose

show quoted sections

Tēnā koe J Diprose

Thank you for your request for information. Please see attached our
response.

Please note you have the right to request a review of this decision from
the Ombudsman.

 

Nāku noa, nā | Regards

 

Elaine Tunai-Po | Privacy & Official Information Business Partner

Governance Services| Auckland Council - Te Kaunihera ō Tāmaki Makaurau

 

From: Mary-ann Childs <[email address]> On Behalf
Of Official Information
Sent: Friday, 28 October 2022 11:28 am
To: [FOI #20854 email]
Subject: LGOIMA - 8140010957 - Waiheke ferry service database

 

Kia ora,

 

Your request for information has been referred to our Official Information
Team. We will be reponding to the below request:

 

Please provide the Waiheke ferry service database discussed in the RNZ
article "Waiheke ferry service database to test Fullers reliability"
published on 17 June 2019

 

I have attached an information sheet on our processes and requirements
under the Local Government Official Information and Meetings Act 1987.

 

We will respond to your request as soon as possible and in any event no
later than 20 working days after the day your request was received. This
will be by 21 november 2022.

 

If you have further questions please feel free to contact Elaine Tunai-Po
([1][email address]) on 09 301 0101, quoting
reference 8140010957.

 

 

Ngā mihi,

The Privacy and LGOIMA team

Auckland Council

 

 

 

[2]Child and woman reading together and the words 'Every year 16,151,500
pirates, dragons and detectives come alive

CAUTION: This email message and any attachments contain information that
may be confidential and may be LEGALLY PRIVILEGED. If you are not the
intended recipient, any use, disclosure or copying of this message or
attachments is strictly prohibited. If you have received this email
message in error please notify us immediately and erase all copies of the
message and attachments. We do not accept responsibility for any viruses
or similar carried with our email, or any effects our email may have on
the recipient computer system or network. Any views expressed in this
email may be those of the individual sender and may not necessarily
reflect the views of Council.

References

Visible links
1. mailto:[email address]
2. https://www.aucklandlibraries.govt.nz/?u...