Total complaints summarised by year regarding social housing developments
Barry Murphy made this Official Information request to Kāinga Ora–Homes and Communities
The request was refused by Kāinga Ora–Homes and Communities.
From: Barry Murphy
Dear Kāinga Ora–Homes and Communities,
1./ Please provide complaint numbers summarised by year for the last 3 years, if a project was in conjunction with a council partnership, please include the number of complaints lodged with those partners too.
2./ Please provide a copy of all complaints or concerns, for the last 24 months, aggregated by location or project and state the location of the project.
Yours faithfully,
Barry Murphy
From: Barry Murphy
Dear Kāinga Ora–Homes and Communities,
please acknowledge
Yours faithfully,
Barry Murphy
From: Clint Owens
Kāinga Ora–Homes and Communities
Good afternoon
Please find attached a response to your 2 October 2023 request for
official information to Kāinga Ora – Homes and Communities.
Kind regards,
Clint
Clint Owens
Senior Advisor
Government Relations National Office: (04) 439 3000
People, Governance & Capability Email: [1][email address]
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From: Barry Murphy
Dear Clint Owens,
Please limit this to Teitei Drive, Ohakune then, received by either Kāinga Ora or Ruapehu District Council. Renee Regal should have copies of all of these, including RDC emails as all communications was responded to by KO. Please provide copies of them too
Yours sincerely,
Barry Murphy
From: Barry Murphy
Dear Clint Owens,
This request is still unanswered
Yours sincerely,
Barry Murphy
From: Clint Owens
Kāinga Ora–Homes and Communities
Good morning Mr Murphy,
Kâinga Ora has answered your 2 October 2023 request for official information (ref: OI 23 562), with the reply visible on fyi.org.nz at https://fyi.org.nz/request/24298-total-c....
The further new request for official information you made on 18 October 2023 has been logged in our system and you will receive a response in due course (16 November 2023 is the due date). I can confirm someone is currently working on this request. Any further correspondence related to that request should be directed to [email address].
Kind regards,
Clint
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From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
Dear Mr Murphy
Please see attached response to your request of 18 October.
Many thanks
Monique
Government Relations
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From: Barry Murphy
Dear Kainga Ora Correspondence,
Please provide all emails or letters received from the public
Regarding: Teitei Drive
From: any member of the public
To: Renee Regal or to [email address] or forwarded from Ruapehu District Council
Please also provide a total count of items that match the search criteria.
We will then review the emails and confirm the count ourselves.
Yours sincerely,
Barry Murphy
From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
Kia ora Barry
Thank you for your request below, dated 28 November 2023, for information
under the Official Information Act 1982
(OIA).
We will endeavour to respond to your request as soon as possible and in
any event no later than 17 January 2023, being 20 working days after the
day your request was received by Kāinga Ora in accordance with section
15(1) of the OIA. This response date takes into account the OIA summer
holiday period (25 December 2023 to 15 January 2024)
If we are unable to respond to your request by then, we will notify you of
an extension of that timeframe.
We may also contact you if further clarification or refinement of your
request is required to enable a decision to be made.
Regards
Donna
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From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
Kia ora Barry
Please find attached a response to your request.
Regards
Donna
show quoted sections
Barry Murphy left an annotation ()
Lodged to Ombudsman:
I write to you regarding an OIA that was lodged with Kainga Ora where they refuse to release information regarding the number of complaints, or provide copies of emails received from the public with regards to Teitei Drive Ohakune.
A full copy of the questioning and responses can be located https://fyi.org.nz/request/24298-total-c...
There is high public interest in the question and it was asked in parliamentary questioning on 2nd August 2023
At the time, a response was not provided because “It is still in the middle of its engagement process, and it is too early to provide a full summary.”
You can view the WPQ here https://www.parliament.nz/en/pb/order-pa...
Kainga Ora provided a similar report for other projects, but refuses to provide one for this project in Ohakune stating it would be too difficult to collate the information.
Considering this is a common question and reports have been provided historically, one would expect a report would exist for projects, there is even a complaint process on their website.
You can see a report provided in September which was for a number of projects around the country that had high complaint queries.
https://kaingaora.govt.nz/assets/Publica...
We are of strong belief that all correspondence passed via Renee Regal; we have seen evidence that Ruapehu District Council forwarded all enquiries through to Kainga Ora to respond to queries.
We believe this information is being withheld purposefully to ensure the project at Teitei continues without any scrutiny from the public or ratepayers.
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Barry Murphy left an annotation ()
2 October
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