Investigator Policy of the Ombudsman
Sarah made this Official Information request to Office of the Ombudsman
The authority would like to / has responded by post to this request.
From: Sarah
Dear Office of the Ombudsman,
I would like to request for a copy of the Ombudsman policy around how this office investigates complaints including the process involved, in which the complainant has raised a complaint against an organisation and has requested for the support from this office.
The reason for this request is because of the dis-satisfaction with the level of support I've received by this office to resolve a complaint, therefore I'm wanting to seek to understand what is the role of an investigator and what is the appropriate level of support that should be provided to the type of service complaint I've made to the Ombudsman, through an internal policy.
Yours faithfully,
Sarah Brodrick
From: Info
Office of the Ombudsman
Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.
If you have submitted a new complaint or requested advice, we will respond as soon as practicable.
If you have provided additional information relating to an existing complaint, we will add this to your file.
Yours sincerely
Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata
Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email] | www.ombudsman.parliament.nz
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.
From: Sarah
Dear Office of the Ombudsman,
Today I have submitted an online complaint via the Ombudsman's website in regards to the unreasonable delay in responding to this public request. It is now over two months with no response, which I believe is unprofessional. Therefore I've also attached a written letter to the online complaint form.
Yours faithfully,
Sarah Brodrick
From: Info
Office of the Ombudsman
Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.
If you have submitted a new complaint or requested advice, we will respond as soon as practicable.
If you have provided additional information relating to an existing complaint, we will add this to your file.
Yours sincerely
Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata
Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email]<mailto:[Office of the Ombudsman request email]> | www.ombudsman.parliament.nz<https://servicedesk.ooto.ombudsmen.govt....>
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.
From: Sue Domanski
Office of the Ombudsman
Dear Ms Brodrick
Thank you for your request for information. We have responded to you directly via email.
Kind Regards
Sue Domanski
Senior Advisor Strategic Advice
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M Bell left an annotation ()
A successful response would be show some really good transparency from the office of the ombudsman and hence would valuable to be posted publicly into FYI.
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