Printed from https://fyi.org.nz./request/27767-list-of-ccomplaints-cases-and-delivery-times on December 18, 2024 19:11

List of ccomplaints/cases and delivery times

Shane Gibson made this Official Information request to Office of the Ombudsman

The request was refused by Office of the Ombudsman.

From: Shane Gibson

Dear Office of the Ombudsman,

Please provide a csv file with the following information.

Case Number
Date Complaint Received
Date Case Number Assigned
Date Assessor Assigned to Case
Date Complaint Investigation Completed.

Please provide this information for all Complaints / Cases since 1 July 2018.

I do not need any information about the nature of the individual cases, just the case numbers.

Yours faithfully,

Shane Gibson

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From: Info
Office of the Ombudsman

Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.
If you have submitted a new complaint or requested advice, we will respond as soon as practicable.
If you have provided additional information relating to an existing complaint, we will add this to your file.
Yours sincerely
Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata
Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email]<mailto:[Office of the Ombudsman request email]> | www.ombudsman.parliament.nz<https://servicedesk.ooto.ombudsmen.govt....>
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

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From: Tom Nelson
Office of the Ombudsman

Kia ora Shane

Thank you for your query.

The Ombudsman is not subject to the Official Information Act 1982 (OIA). Nevertheless, the Ombudsmen endeavour to act in accordance with the spirit of the OIA to the extent they are able to, subject to the Ombudsman’s strict statutory secrecy and confidentiality obligations.

In this case, we are unable to provide you with the data you have requested. However, you can find the Ombudsman’s annual reports on our website, here:

https://www.ombudsman.parliament.nz/reso...

The Annual Report contains data on complaints received and closed each reporting year, complaint throughput, and age profile of cases (see chapter 7). Additional information about complaint timeliness can be found in the Chapter 4 section which reports on complaints handling and the performance information contained in Chapter 6.

If you require more detailed information about any open complaints you may currently have with the Ombudsman, please feel free to contact the us directly by email.

Ngā mihi
Tom Nelson
Principal Advisor Strategic Advice
Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Email [Office of the Ombudsman request email] | www.ombudsman.parliament.nz
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington

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