Thank you for contacting the Office of the Ombudsman. This is an automated acknowledgement of your email.
If you have submitted a new complaint or requested advice, we will respond as soon as practicable.
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Yours sincerely
Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata
Phone 0800 802 602 (+64 4 473 9533)|Fax +64 4 471 2254
[Office of the Ombudsman request email]<mailto:[Office of the Ombudsman request email]> | www.ombudsman.parliament.nz<https://servicedesk.ooto.ombudsmen.govt....>
PO Box 10152, Level 7, SolNet House, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.

Tçnâ koe John

Thank you for your request for information.

You have requested copies of any correspondence sent to the Ombudsman by the Capital and Coast District Health Board in relation to your complaints (reference numbers 537829 and 498602).

The Ombudsman is not subject to the Official Information Act 1982 (OIA) or the Privacy Act 2020, but is committed to applying the spirit of the legislation wherever possible and practical, and subject to the statutory secrecy and confidentiality obligations that apply to the Ombudsman.

Section 21 of the Ombudsmen Act 1972 (OA) requires that an Ombudsman and their staff maintain secrecy of all matters that come to their knowledge. The Ombudsman must also conduct their investigations in private (section 18(2) of the OA).

Due to these statutory obligations, the Ombudsman is not able to provide you copies of another person’s or agency’s correspondence with his office. This includes correspondence provided by the Capital and Coast DHB in relation to your previous complaints to the Ombudsman.

I note that where the Ombudsman has investigated or decided to take other action on your complaints, he has provided reasons for that decision or informed you of the outcome of the investigation as appropriate – including references to what information he relied on to inform that opinion or decision (see sections 17(2) and 24 of the OA and section 33 of the OIA).

If you wish to request any other information in relation to your complaints, please email us at [Office of the Ombudsman request email].

While the Ombudsman is not able to provide you with the information you are seeking, I trust this explanation is helpful.

Ngâ mihi

Office of the Ombudsman | Tari o te Kaitiaki Mana Tangata

Phone 0800 802 602 (+64 4 473 9533) | Fax +64 4 471 2254
[Office of the Ombudsman request email] |www.ombudsman.parliament.nz
PO Box 10152, Wellington 6140 | Level 7, 70 The Terrace, Wellington
IMPORTANT: The information contained in this email may be confidential or legally privileged. It is intended solely for the recipient or recipients named in this message. Please note that if you are not the intended recipient you are not authorised to use, copy or distribute the email or any information contained in it. If you have received this email in error, please advise the sender immediately and destroy the original message and any attachments.