Kia ora Scott

 

Thank you for your request for information about our policies for pool and
leisure memberships.

 

We have attached an information sheet on our processes and requirements
under the Local Government Official Information and Meetings Act 1987.

 

We will respond to your request as soon as possible and in any event no
later than 20 working days after the day your request was received. This
will be by 1 November 2024.

 

If you have further questions please feel free to contact Amanda Pillay 
([1][email address])  on 09 301 0101, quoting
reference 8140014652.

 

 

Ngā mihi,

The Privacy and LGOIMA team

Auckland Council

 

 

From: Scott <[FOI #28643 email]>
Sent: Thursday, October 3, 2024 9:37 PM
To: Official Information <[email address]>
Subject: [EXTERNAL] Official Information request - Auckland Pool and
Leisure Centres

 

 

Caution: This is an external email. Please check email address is from a
trusted sender before taking action or clicking on links.

Dear Auckland Council,

My interest is limited to the Council’s Pool and Leisure Centres, in
addition that involves a public user of the centre who is a member if the
centre (ie paying via direct debit weekly fees).

Please provide the following;

1. Council policies in assessing the members conduct and how should the
member be informed of the issue, including any other information that must
be included with the communication ie review options or similar.

2. Policies of bullying by employee involving members on council grounds.

3. Policies involving making a decision whether it is appropriate to
terminate there membership, the manner such a decision is notified and
whether any dispute reolution, review or invitation for the members side
if this issue is heard.

4. The delegate authority level (ie senior centre manager, centre manager,
team leader, customer support) to,

- investigate and report on a members conduct including reaching a
conclusion.

- to sign off the investigation/conclusion report

- to make a finding of a notifiable issue of unacceptable conduct.

- to cancel the public’s membership.

Please let me know if further clarification of the information request is
required.

Yours faithfully,

Scott Rowbottom

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Kia ora Scott

 

I would like to let you know that we are requiring more time to respond to
your request. I’m sorry that we will not be able to provide you with the
information tomorrow.

 

Auckland Council is extending the time limit for responding to your
request under section 14 of the Local Government Official Information and
Meetings Act 1987 (LGOIMA). We will reply to your request by 11 November
2024. Please note this is a maximum response time and we will endeavour to
respond sooner.

 

The reason for this extension is:

 

- Consultations necessary to make a decision on the request are ongoing
and a proper response to the request cannot reasonably be made within the
original time limit.

 

Please note you have the right to request a review of this extension from
the Ombudsman.

 

If you have any questions please let us know.

 

Ngâ mihi,

 

Amanda

The Privacy & LGOIMA team

Auckland Council

 

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Kia ora Scott

Please find attached a response to your request for information.

If you have any further queries, please do not hesitate to contact us
again.

You have the right to complain to the Ombudsman if you believe we have not
responded appropriately to your request. Information about how to make a
complaint is available at [1]www.ombudsman.parliament.nz or freephone 0800
802 602.

Ngā mihi | Kind regards,

Amanda

The Privacy & LGOIMA team

Auckland Council

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message in error please notify us immediately and erase all copies of the
message and attachments. We do not accept responsibility for any viruses
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