Kia ora Scott

 

Thank you for your request for information about our policies for pool and
leisure memberships.

 

We have attached an information sheet on our processes and requirements
under the Local Government Official Information and Meetings Act 1987.

 

We will respond to your request as soon as possible and in any event no
later than 20 working days after the day your request was received. This
will be by 1 November 2024.

 

If you have further questions please feel free to contact Amanda Pillay 
([1][email address])  on 09 301 0101, quoting
reference 8140014652.

 

 

Ngā mihi,

The Privacy and LGOIMA team

Auckland Council

 

 

From: Scott <[FOI #28643 email]>
Sent: Thursday, October 3, 2024 9:37 PM
To: Official Information <[email address]>
Subject: [EXTERNAL] Official Information request - Auckland Pool and
Leisure Centres

 

 

Caution: This is an external email. Please check email address is from a
trusted sender before taking action or clicking on links.

Dear Auckland Council,

My interest is limited to the Council’s Pool and Leisure Centres, in
addition that involves a public user of the centre who is a member if the
centre (ie paying via direct debit weekly fees).

Please provide the following;

1. Council policies in assessing the members conduct and how should the
member be informed of the issue, including any other information that must
be included with the communication ie review options or similar.

2. Policies of bullying by employee involving members on council grounds.

3. Policies involving making a decision whether it is appropriate to
terminate there membership, the manner such a decision is notified and
whether any dispute reolution, review or invitation for the members side
if this issue is heard.

4. The delegate authority level (ie senior centre manager, centre manager,
team leader, customer support) to,

- investigate and report on a members conduct including reaching a
conclusion.

- to sign off the investigation/conclusion report

- to make a finding of a notifiable issue of unacceptable conduct.

- to cancel the public’s membership.

Please let me know if further clarification of the information request is
required.

Yours faithfully,

Scott Rowbottom

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
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ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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References

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