Complaints Process Approachability (MoE)
Nic Lane made this Official Information request to Ministry of Education
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From: Nic Lane
Dear Ministry of Education,
Can you please supply information regarding your complaints process detailing how you have focussed on designing for Aotearoa’s diverse population.
Specifically, I would like to understand how the ministry ensures the complaints process is rights-based, approachable and accessible across different languages and alternative formats.
Please provide the following:
Documentation of the Complaints Process
- An outline of the complaints process, including step-by-step details on how individuals can lodge a complaint and any flowcharts to understand this process.
Accessibility Design for Languages
- Information on the languages supported within the complaints process, including te Reo Māori, New Zealand Sign Language, and any other languages available.
- Details of any written, spoken, or digital resources available in these languages to assist complainants through the process.
- Any specific strategies or initiatives to support complainants whose first language is not English.
Alternative Format Availability
- Information on the availability of alternative formats (e.g., Easy Read, BRF, Oral) for complaints documentation and resources.
- Timelines around when these Alternative Formats if not provided will be.
Approachability and Inclusivity Design
- Any documents, guidelines, or assessments outlining how the ministry has incorporated inclusivity and approachability into the complaints process, particularly to support individuals with disabilities or language barriers.
Evaluation and Feedback Mechanisms
- Information on how the ministry evaluates the effectiveness of these accessibility measures, including any feedback mechanisms from the public to improve the process.
Please prioritise the supply of these in documents where possible in a non PDF formats.
Thanks in Advance,
Nic Lane
From: Enquiries National
Ministry of Education
Thank you for your email to the Ministry of Education.
This is an auto generated response confirming your email has been received.
Please do not respond to this message.
We will respond to your email as soon as possible.
Tēnā koe mō tō īmēra mai ki te Tāhuhu o te Mātauranga.
He urupare aunoa tēnei hei whakaatu kua tae mai tō īmēra
ki a mātou. Kaua noa e whakautu i tēnei karere.
Mea ake nei ka urupare tonu atu mātou ki tō īmēra.
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From: Enquiries National
Ministry of Education
Kia ora Nic
Thank you for your request for information below. The Ministry will
consider and respond to your request in accordance with the Official
Information Act 1982 (the Act).
Under section 15(1) of the Act, we are required to make and inform you of
our decision on your request as soon as reasonably practicable and in any
case not later than 20 working days after the day on which your request is
received. You can therefore expect to receive our decision on your
request on or before the 11 December 2024. If more than 20 working days
are needed due to the potential workload and/or consultations involved in
answering your request, we will notify you accordingly.
The Ministry may publicly release on our website the response to your
request five days after you have received it. Any personal information
will be removed.
In the interim, if you have any questions about your request, please email
[1][email address].
Ngā mihi
Enquiries National Team | Ministry of Education - TW
[2]education.govt.nz | [3]Follow us on Twitter: @educationgovtnz
[4]Te TD huhu o te MD tauranga
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From: Enquiries National
Ministry of Education
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1339929 Appendix A.pdf
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Tēnā koe Nic
Please find attached a response to your request under the Official
Information Act.
Nāku noa, nā,
Official and Parliamentary Information | Ministry of Education | ED
[1]education.govt.nz
He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai
ōna huanga
We shape an education system that delivers equitable and excellent
outcomes
[2][IMG]
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