Kia ora Cody

Local Government Official Information and Meetings Act 1987 (LGOIMA): Request for information

I refer to your email dated 16/1/2025.

As you might be aware, LGOIMA applies to all requests for information that we receive. We are able to respond immediately to some requests, but in instances where we need to collate information we do so and respond in accordance with our specified process.

Under LGOIMA, Environment Canterbury has 20 working days to respond to your request. Your request has been passed to the person(s) responsible for responding and you will be contacted as soon as possible but no later than 14/2/2025.

Your LGOIMA reference number is 2993C.

Ngā mihi

Environment Canterbury

-----Original Message-----
From: Cody C <[FOI #29767 email]>
Sent: Thursday, 16 January 2025 9:32 am
To: LGOIMA <[ECAN request email]>
Subject: Official Information request - Penalties, admonishments, warnings, or other actions taken by ECan against bus operators

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Dear Canterbury Regional Council,

Please provide the following information for the period from 1 January 2022 to the present regarding public bus operators contracted by ECan:

1. A detailed list of all penalties, admonishments, warnings, or other actions taken by ECan against bus operators.

* Include the date, nature, and reason for each penalty or action.
* Specify whether the penalty was financial, contractual, or otherwise.
* The specific reasons for these penalties or actions, broken down by category, including but not limited to:

a) Service delivery failures (e.g., missed trips, late services, or failure to meet schedule adherence requirements).
b) Breaches of safety regulations or operational standards.
c) Customer complaints leading to formal remedial actions.
d) Instances where the actions or omissions of bus operators brought ECan or the public transport service into disrepute, such as public complaints, media reports, or incidents resulting in reputational harm.

2. Copies of the relevant sections of contracts with bus operators outlining:

* Performance benchmarks and standards.
* Enforcement powers, including penalty clauses.
* Provisions related to reputational harm or misconduct.

As penalties, admonishments, or reputational concerns regarding contracted bus operators should be rare, I expect that collating this information will not require substantial time or resources.

Yours faithfully,

Cody C

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LGOIMA

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