Tēnā koe Hemant,

Thank you for your OIA request to the Department of Internal Affairs.

As the information you have requested is not held by the Department of Internal Affairs, but is believed to be held by, and more closely related to the functions of Ministry of Business, Innovation and Employment, we are transferring your request to that agency for response, in accordance with section 14(b) of the Official Information Act 1982.

You can expect to hear from the receiving agency shortly in regard to your request. 
If you would like to contact them directly, you are able to email them at the following addresses:

[email address]

You have the right to seek an investigation and review by the Ombudsman of this decision to transfer.  Information about how to make a complaint is available at www.ombudsman.parliament.nz or Freephone 0800 802 602.  

Nāku, nā

David Park | Policy Analyst | Ministerial, Monitoring, and Capability Group
Department of Internal Affairs Te Tari Taiwhenua 
45 Pipitea Street | PO Box 805, Wellington 6140, New Zealand | www.dia.govt.nz 

-----Original Message-----
From: Hemant <[FOI #16720 email]>
Sent: Sunday, 12 September 2021 7:23 PM
To: OIA <[email address]>
Subject: Official Information request - Staffing Levels for Immigration

Dear Department of Internal Affairs,

Where can I find a list of targets for visa processing times? I.e. metrics the department judges itself on, for different types of visas.

Yours faithfully,

Hemant

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Ref: 2122-0616

 

Dear Hemant,

 

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 12^th of September 2021 requesting under the
Official Information Act 1982 (the Act), the following:

 

“Where can I find a list of targets for visa processing times? I.e.
metrics the department judges itself on, for different types of visas.”

 

Your request has been transferred to the Ministry from the Department of
Internal Affairs on the 13^th of September 2021 and is being processed in
accordance with the Official Information Act 1982. A response will be sent
to you in due course.

 

If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [1][email address].

 

Nâku noa, nâ

MINISTERIAL SERVICES

               

Ngâ Pou o te Taumaru

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

 

 

[2]www.govt.nz - your guide to finding and using New Zealand government
services

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Kia ora Hemant,

 

Thank you for your request for information which asks:

Where can I find a list of targets for visa processing times? I.e. metrics
the department judges itself on, for different types of visas.

Available on the Immigration New Zealand website are the average
processing times for different visa types, available at the following
link: [1]Immigration New Zealand - How long it takes to process a visa
application

 

This link provides information on how many calendar days it has taken us
to process applications for our most common visas in the 3 months to 1
September 2021. For applications that take more than 90 days we have
rounded that number to the nearest month. For example, if applications
take 110 days, we say it takes 4 months.

 

Please advise if this information available on the Immigration New Zealand
website answers your request.

 

If the information does not answer your request, please provide us with
the specific information and visa types which you would like the
processing times for.

 

 

 

Ngā mihi,

 

Nicole Jensen (she/her)

 

Business Advisor

 

Operations Support, Border and Visa Operations

Immigration New Zealand | Rōpū Manene

Ministry of Business, Innovation & Employment | Hīkina Whakatutuki

 

[2][email address] |

Level 1, 15 Stout St, Wellington | [3]www.immigration.govt.nz

 

[4]www.govt.nz - your guide to finding and using New Zealand government
services

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4. http://www.govt.nz/

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Dear Hemant

Thank you for your response.

Immigration New Zealand (INZ) can provide information on processing times for previously decided applications. INZ measures average processing times in calendar days from the time an application is accepted for processing, to when the application has been finalised and completed in the Immigration Application Management System.

If your request is for INZ's targets for processing times for different visa types (that INZ is aiming towards), it is likely your request would be refused under section 18(e) of the Official Information Act as the information does not exist.

Please let us know how you would like us to proceed with your request.

Ngā mihi,

Nicole Jensen

Business Advisor

Operations Support, Border and Visa Operations
Immigration New Zealand | Rōpū Manene
Ministry of Business, Innovation & Employment | Hīkina Whakatutuki

[email address]
Level 1, 15 Stout St, Wellington | www.immigration.govt.nz

-----Original Message-----
From: Hemant <[FOI #16720 email]>
Sent: Friday, 17 September 2021 2:06 PM
To: Nicole Jensen <[email address]>
Subject: Re: DOIA 2122-0616 Hemant [UNCLASSIFIED]

Dear Nicole Jensen,

That information is for "acutals" - i.e. actually how long it took for you to process visa applications - what I am after is the targets that Immigration is aiming towards.

Yours sincerely,

Hemant

-----Original Message-----

Kia ora Hemant,

 

Thank you for your request for information which asks:

Where can I find a list of targets for visa processing times? I.e. metrics the department judges itself on, for different types of visas.

Available on the Immigration New Zealand website are the average processing times for different visa types, available at the following
link: [1]Immigration New Zealand - How long it takes to process a visa application

 

This link provides information on how many calendar days it has taken us to process applications for our most common visas in the 3 months to 1 September 2021. For applications that take more than 90 days we have rounded that number to the nearest month. For example, if applications take 110 days, we say it takes 4 months.

 

Please advise if this information available on the Immigration New Zealand website answers your request.

 

If the information does not answer your request, please provide us with the specific information and visa types which you would like the processing times for.

 

 

 

Ngā mihi,

 

Nicole Jensen (she/her)

 

Business Advisor

 

Operations Support, Border and Visa Operations

Immigration New Zealand | Rōpū Manene

Ministry of Business, Innovation & Employment | Hīkina Whakatutuki

 

[2][email address] |

Level 1, 15 Stout St, Wellington | [3]https://aus01.safelinks.protection.outlo...

 

[4]https://aus01.safelinks.protection.outlo... - your guide to finding and using New Zealand government services

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2. mailto:[email address]
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Kia ora Hemant,

We have now closed request DOIA 2122-0616 as per your previous email.

INZ reports on processing times which can be found on our website at the following link:
https://www.immigration.govt.nz/new-zeal...

These are not targets but reporting on the average time it is currently taking to process applications across a range of application types. If targets where to be introduced then INZ managers would be accountable for leading this process.

Ngā mihi,

Nicole Jensen

Business Advisor

Operations Support, Border and Visa Operations
Immigration New Zealand | Rōpū Manene
Ministry of Business, Innovation & Employment | Hīkina Whakatutuki

[email address]
Level 1, 15 Stout St, Wellington | www.immigration.govt.nz

-----Original Message-----
From: Hemant <[FOI #16720 email]>
Sent: Friday, 17 September 2021 7:17 PM
To: Nicole Jensen <[email address]>
Subject: RE: DOIA 2122-0616 Hemant [UNCLASSIFIED]

Dear Nicole Jensen,

If there are no targets, the the request can be closed. Do you know who would responsible for setting processing time targets?

Yours sincerely,

Hemant

-----Original Message-----

Dear Hemant

Thank you for your response.

Immigration New Zealand (INZ) can provide information on processing times for previously decided applications. INZ measures average processing times in calendar days from the time an application is accepted for processing, to when the application has been finalised and completed in the Immigration Application Management System.

If your request is for INZ's targets for processing times for different visa types (that INZ is aiming towards), it is likely your request would be refused under section 18(e) of the Official Information Act as the information does not exist.

Please let us know how you would like us to proceed with your request.

Ngā mihi,

Nicole Jensen

Business Advisor

Operations Support, Border and Visa Operations Immigration New Zealand | Rōpū Manene Ministry of Business, Innovation & Employment | Hīkina Whakatutuki

[email address]
Level 1, 15 Stout St, Wellington | https://aus01.safelinks.protection.outlo...

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Please use this email address for all replies to this request:
[FOI #16720 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
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If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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