Good Morning,

Thank you for your email, I have forwarded onto the appropriate department for you.

Kindest Regards,
Jess

Jessica Sanft  Customer Service Officer
Taupō District Council • 72 Lake Terrace, Taupō 3330
Private Bag 2005 • Taupō Mail Centre • Taupō 3352 • New Zealand
D +64 7 3760 719  T +64 7 376 0899  E [email address]
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www.taupo.govt.nz

-----Original Message-----
From: Leighton Fletcher [mailto:[FOI #5537 email]]
Sent: Tuesday, 14 March 2017 10:58 a.m.
To: TDC Customer Services
Subject: Official Information request - Costs to implement Online services

Dear Taupo District Council,

Under the LGOMIA I would like to request information regarding the cost in implementing automated online services.

In particular I request information regarding the cost to TDC (and hence ratepayers) for implementing the automated LIM processing feature - a Datacom Sphere product I believe.

What was the cost of external consultants - IT, engineers, etc And what was the internal cost for TDC staff in implementing the service (i.e. staff time, etc)

I would like a breakdown of costs by consultant, and a total cost without any discounts (if any) applied.

Yours faithfully,

Leighton Fletcher

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Hi Leighton

 

Your email dated 14 March 2017 is acknowledged and will be processed under
the Local Government Official Information & Meetings Act 1987.

 

I will be in contact with you in due course.

 

Kind Regards

 

Tina 

 

 

Tina Jakes Democracy & Community Engagement Manager

Taupō District Council • 72 Lake Terrace, Taupō 3330

Private Bag 2005 • Taupō Mail Centre • Taupō 3352 • New Zealand

D +64 7 376 0726  T +64 7 376 0899  M 027 436 0944  E [email address]

Follow us on [1]Facebook and [2]Twitter

[3]www.taupo.govt.nz

 

 [4]Taupo District Council - http://www.taupodc.govt.nz/Pages/default...

 

WARNING
This message may contain privileged and confidential information intended
only for the use of the addressee named above. If you have received this
message in error, please notify the Taupo District Council immediately.
Phone +64 7 376 0899.

This email (with or without any attachment) is not an official statement
or formal document of the Taupo District Council unless otherwise stated
and cannot necessarily be used in any legal, formal or official
circumstance.
This e-mail has been scanned and cleared by MailMarshal
[5]http://www.marshalsoftware.com

References

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Hi Leighton

 

Your email dated 14 March 2017 has been processed under the Local
Government Official Information & Meetings Act 1987.

 

Please see response to your request detailed below in blue.

 

In particular I request information regarding the cost to TDC (and hence
ratepayers) for implementing the automated LIM processing feature - a
Datacom Sphere product I believe.

What was the cost of external consultants - IT, engineers, etc And what
was the internal cost for TDC staff in implementing the service (i.e.
staff time, etc)

I would like a breakdown of costs by consultant, and a total cost without
any discounts (if any) applied.

 

The total cost to implement the automated LIM processing system was
$193,229.71,  this included integration to Council’s document management
system and to the Customer Connect platform.  There were three consultants
involved as part of the project, Datacom, Objective and MagiQ.

 

Section 9(2)(b)(ii) of LGOIMA which relates to the commercial position of
Third Parties, allows for the withholding of information.  It is
considered that there is good reason to withhold the specific breakdown of
costs by consultant which outweighs the public interest to make the
information available.

 

Internal staff costs were not captured for this project.

 

 

If you believe your request for information has not been adequately dealt
with you may complain to the Office of the Ombudsman, and their contact
details are: Phone: 0800 802 602

Email: [1][email address]

Website: [2]www.ombudsman.govt.nz

 

Kind Regards

 

Tina 

 

 

Tina Jakes Democracy & Community Engagement Manager

Taupō District Council • 72 Lake Terrace, Taupō 3330

Private Bag 2005 • Taupō Mail Centre • Taupō 3352 • New Zealand

D +64 7 376 0726  T +64 7 376 0899  M 027 436 0944  E
[3][email address]

Follow us on [4]Facebook and [5]Twitter

[6]www.taupo.govt.nz

 

 [7]Taupo District Council - http://www.taupodc.govt.nz/Pages/default...

 

WARNING
This message may contain privileged and confidential information intended
only for the use of the addressee named above. If you have received this
message in error, please notify the Taupo District Council immediately.
Phone +64 7 376 0899.

This email (with or without any attachment) is not an official statement
or formal document of the Taupo District Council unless otherwise stated
and cannot necessarily be used in any legal, formal or official
circumstance.
This e-mail has been scanned and cleared by MailMarshal
[8]http://www.marshalsoftware.com

References

Visible links
1. mailto:[email address]
2. http://www.ombudsman.govt.nz/
3. mailto:[email address]
4. http://www.facebook.com/TaupoDistrictCou...
http://www.facebook.com/TaupoDistrictCou...
5. http://twitter.com/#!/taupo_dc
http://twitter.com/#!/taupo_dc
6. http://www.taupo.govt.nz/
7. Taupo District Council - http://www.taupodc.govt.nz/Pages/default...
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8. blocked::http://www.marshalsoftware.com/
http://www.marshalsoftware.com/