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Thank you for contacting us. We will respond to your message within four
working days. 

For our current response to COVID19 alert levels please click [4]here. 

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online
via [5]MyAccount.  

If you have applied for a refund, applications are processed within 10
working days. 

Special Readings:

Special & Final reading requests will be processed in order of booking
date, rather than in the order received.

For other billing enquiries: 
If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading. 

If you have applied for a leak allowance, applications are processed
within 15 working days and are granted at our discretion.  

 

For urgent leaks or wastewater issues: 
Please call us on 09 442 2222 (press 1) or log this through our [6]chat
service. All leaks are attended to in order of priority and safety. If you
have already reported a leak and it appears to be getting worse, please
call us so we can keep our crew updated.  
 
Water is Precious:

We will continue to encourage the Auckland community to use water wisely
as it is a limited resource.  Find out more about the plan here
- [7]https://waterefficiencyplan.watercare.co...

 

Kind regards,  

Watercare Services Limited  

 

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Kia ora,

 

Thank you for your email.

 

We transferred your request to the Waikato District Council (WDC) as the
information requested is appropriate to be responded to by the WDC.
However, we have been advised by WDC that they have already provided a
response to an identical request. Attached is a copy of their 9 September
email for the 10 August 2022 request to Watercare, for your reference. If
you wish to discuss any aspect of the attached response, please contact
the WDC team.

 

The information you have requested is enclosed with this email. In these
circumstances, we are required to close your request made under the Local
Government Official Information and Meetings Act 1987.

 

You have the right to complain to the Ombudsman about this decision.
Relevant information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.’

 

Ngâ mihi

Pinaz  

 

Pinaz Pithadia  |  Legal and Governance Advisor

Watercare Services Limited

[mobile number]

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [2]www.watercare.co.nz

 

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From: Anon Nymouslgoima
<[3][FOI #20786 email]>
Date: Friday, October 7, 2022, 3:14:40 PM
To: OIA/LGOIMA requests at Watercare <[4][Watercare request email]>
Subject: Official Information request - Meremere Wastewater Treatment
Plant

CAUTION:External Email!

Dear Watercare Services Limited,

I request the following official information, regarding the Meremere
Wastewater Treatment Plant upgrade completed in 2021 on behalf of the
Waikato District Council.

1. I understand Waikato District Council allocated a capital budget of $6
million towards this upgrade. I understand the population of Meremere is
under 500 people. Please outline the business case justifying the capital
spend.
2. Please provide the amounts spent on contractors, consultants and
planners for the upgrade.
3. Please outline the procurement procedure(s) observed for the upgrade.

Yours faithfully,

Anon

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[5][FOI #20786 email]

Is [6][Watercare request email] the wrong address for Official Information requests
to Watercare Services Limited? If so, please contact us using this form:
[7]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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