Kia ora Phillip, 
 
Auckland Transport (AT) acknowledges receipt of your request for official
information dated 12 March 2024 for data and evidence that supports speed
reduction information on AT website.

We hope to respond to your request as soon as possible, but no later than
the 11^th April 2024, which is 20 working days after the day your request
was received. If we aren’t able to respond to your request by then, we
will notify you of an extension of that timeframe.  
 
Your case is being managed by Anna, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-877015-N8P2T2. 

Ngā mihi, 

Ane 
Customer Care Coordinator 
 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

show quoted sections

Kia ora Phillip,

 

Thank you for your email. 

 

Unfortunately, we never received your original request through FYI.org.nz
on 31 January 2024. Therefore, we have used the date that we received your
request (when you sent your follow up email), which is 12 March 2024. We
have not extended your case.

We have on a number of occasions failed to receive requests from FYI, and
Auckland Transport is not able to respond cases where we have not been
notified. Coming to us directly is always a preferred option.

 

I will provide you with a decision on your request by 11 April 2024, or
sooner.

 

Nga mihi,

Ashleigh | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

 

 

From: Phillip Hart <[FOI #25576 email]>
Sent: Thursday, March 14, 2024 4:18 PM
To: AT Official Information (AT) <[email address]>
Subject: Re: We’ve received your request for official information (case
number CAS-877015-N8P2T2) CRMm<M4_y

 

Dear AT Official Information (AT), Thank you for your acknowledgment.
However, the request was made on 31 January 2024 and is already overdue.
On what basis is the response extension to 11 April 2024 claimed? Yours
sincerely, Phillip Hart -----Original

Dear AT Official Information (AT),

 

Thank you for your acknowledgment. However, the request was made on 31 January 2024 and is already overdue. On what basis is the response extension to 11 April 2024 claimed?

 

Yours sincerely,

 

Phillip Hart

 

show quoted sections

Kia ora Phillip 
 
I’ve attached the official information you asked for
On 12 March 2024 you asked for information relating to the following
publication on Auckland Transport website Safe speeds are saving lives
 
I have attached a response from Phil Wratt - Engagement Manager, Customer
care.
I have also attached a supporting document.
 
Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
 
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

Nga mihi,

Ashleigh | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/